House Next Door Remodeling

Two years ago they installed a new roof and now it continues to leak . Over the last few months they have missed several appointments . I have to keep constantly calling them back to Set up new appointments. Now they want me to pay for the repairs . According to them, the LIFE WARRANTY Certificate does not cover the repairs. What’s the point of giving you warranty if they will find excuses to have you pay . They keep pressuring me to pay for it. I tried to pay them a visit to speak to someone personally and they wouldn’t give me their address. What kind of business won’t let their customers have their address?The only address they share is a PO Box. Save yourself the stress and frustrations of working with a company who will lie to you and won’t keep their promise. They have the worst customer service.

This is the worst experience I’ ve ever had. Last years rain damaged my roof. This company came over giving me a quote for my roof because they saw it was really damaged. And while we were talking the paining is perfect picture how everything will work out they would do the rules for me to apply for a government program where they will help me pay the roof and the rest of it they were going to help me go through my insurance and that everything was going to work just fine it’s almost going to be a year and up to now i’ve been trying to reach Joe the person that was helping me and to finish the paperwork with my insurance and and I cannot get of hold of him and all they do is take your money do a bad job and and that’s it and when they did the roof We had agreed on one thing and then went ahead and did whatever they wanted which is not OK. If you guys are looking to do work around your house don’t trust this company at all and because I’ll tell you all these great things all these great stories but it’s all lies and they don’t stick to what they tell you or promise you I had never worked with a company this bad. There employees drink alcohol while working , which it’s the reason why they don’t get the job done correctly . All this company did was take my money because they did not help me at all

I have given this a lot of thought, I have spent sleepless nights thinking of this learning experience. I'm a Disabled Veteran who spent 8 years serving this nation with that being said let's go straight to the point. I want to warn every homeowner and my fellow brothers and sisters in arms of this "company" The house next door. My husband received a knock from a scammer and we will call it a scammer because that's what It is a scam. This person told my husband about a discount for veterans a 35% discount and a free quote. They send the most ignorant of all "Johnny" his American name. Johnny spoke for hours literally hours, he asked my husband about life and his childhood and as I was cooking my family dinner I saw the red flags but I didn't follow my instinct. Finally, he showed me yelp reviews and good reviews from The BBB (Business Review) with an A- review. Please pay close attention to all the 24 bad reviews. Those 24 reviews speak louder than the good reviews. My husband agreed to do our floors we wanted vinyl, next thing you know another idiot by the name of "Shia" came to our house with more alarming news our foundation was bad oh dear! Well he said I'll do foundation reinforcement for 10,000 my husband said why not 9,000 and give us the "35%" discount that was promised. That's where all started to go bad. I live in the city of south gate where the rules are very strict, where you can't go ahead and start work without the proper permits and plans. My husband had a bad feeling about the permits and discount since our "35%" wasn't 35% it was more 14.5%. We also found out that the work that they were doing wasn't foundation reinforcement it was more like earthquake retrofit. Two different things. Google,foundation reinforcement and earthquake retrofit two different things, two different purposes. my husband and I went to the city to ask about permits and plans since you need them to do any work. I wasn't surprise they never took out the proper paper work.The house next door company sent to my house a working crew that was not allowed to speak to us. Of course, they didn't follow the rules, they told us that the company wasn't planning on doing the reinforcement with Speers and metal plates they were just going to do the opposite which was work that wasn't in the contract and work that was not needed. I then tried to contact them I went thru several people of course all of a sudden "johnny" was out of state. This company preys on homeowners. Don't get fooled by the good reviews and all the fake testimonials. They have two different address one in North Hollywood 4821 Lankershim Blvd #F214 and one in Laguna hills 23011 Moulton parkway google both and see what you find. Let me tell you what I found nothing! you know why because it doesn't exist. Nonexistent address I know! I was in both address and I found no trace of this company. Do yourself a favor and google their address or call customer service and ask for their address I guarantee you that they won't give you and address. The 3day notice that comes in the packet says that you have to write a written cancellation notice and send it to those address. How can people like myself cancel with imaginary addresses? I tried calling this company and even set up a date to speak to them until this day no one has come to my home. They stole $547 dollars and have a check for $2,000. The workers this company sends to your home are mostly illegal without a contract license. These workers broke a water pipe and they refused to fix it I'm not surprise. I was left with work that was not needed and work that I will have to finish and with fees that I will have to pay. I'm a 100% percent sure someone is going to answer back on this website with the "I'm sorry excuse we will get in contact with you" bunch of lies and deceiving promises. This company does not offer discounts to vets they don't work with integrity, they will not do a great job because they lack the ethics to do such job. They are a scam! from one veteran of this nation to another and to all of you homeowners ask a simple question where is your office located? Then in front of them google it and you will see a Petco. Ask the salesmen for his HIS License or ask the workers if they could show you their license to do work as contractor. The warranty for life is another lie. Read the fine print it provides nothing that makes them accountable after they leave your home. Read all the bad reviews that to me speaks louder than the good reviews. They probably paid people to put good reviews. Just like I'm warning you guys I will also contact the wounded warrior project letting them know about this company using them for profit. I also warned my city of this company and their magnificent pace and hero programs don't sign into this plan unless you want to lose your home. I'm a veteran of this great nation I'm not here to lie, I'm here to look out for my brothers and sisters in arms and for everyone out there thinking of doing business with these people. I will also warn my fellow neighbors by spreading the word at my town hall meetings. Don't believe when they say "we are sorry for your bad experience someone will contact you" they won't, these people have been in business 34 years too long. I don't accept the "I first apologize for the negative experience and the inconvenience this may have caused you" line, I demand my $547.00 back into my bank account and for you guys not to steal my 2,000 check. I would also tell you that we wish not to do business with you. since the lovely Asian lady that actually works in your so called business address knew nothing of you or your company take this to be a cancellation notice since both of the address are imaginary I didn't know where to leave my 3 day cancellation notice. I'm pretty sure you guys have a new imaginary address where I could send my notice. good day.

WE HAVE COMMITTED TO 2 PROJECTS WITH HOUSE NEXT DOOR - UNFORTUANTELY OUR EXPERIENCE WITH THE 1ST PROJECT HAS BEEN TERRIBLE - THE CONTRACTOR HIRED BY HOUSE NEXT DOOR DAMAGED THE GRANITE KITCHEN BACKSPLASH AND TRIED TO BALME IT ON THE STONE, CONCEALED THE DAMAGE AND INSTALLED CRACKED GRANITE. WHEN ADDRESSED WITH THE MANAGEMENT AT HOUSE NEXT DOOR THE CONTRACTOR PROMISED TO REPLACE THE DAMAGED GRANITE - AN APPOINTMENT WAS SCHEDULED FOR REPLACEMENT THE CONTRACTOR NEVER SHOWED UP. I HAVE PLACED HOUSE NEXT DOOR ON NOTICE FOR NON-PERFORMANCE OF THIS PROJECT AND WILL NOT BE MAKING PAYMENT. HOPEFULLY THE 2ND PROJECT WILL BE COMPLETED MUCH MORE EFFICEINTLY.