Silver State Specialties LLC

I have been trying to upgrade my FMI Vexar fireplace. I was referred to this business by the manufacturer. Several days ago, I sent an email-no response. Today, 040221, I called and was transferred to a woman who handled fireplaces. I explained my desire to upgrade my fireplace. The first thing she advised was that parts were taking 8-10 weeks to obtain. I asked if it was possible to have someone come out for an estimate and to look at the fireplace and was told there was a $195.00 fee to do so. Obviously, I declined as every other business I have called sent someone out within several days and worked up an estimate and emailed it to me within several days. The woman I spoke to didn't seem all that enthused about handling the call. You'd think with COVID, businesses would be more more more enthusiastic.