Appliance Repair Service - Peoria, AZ
1.0
Donna G.
DO NOT hire this company for any work done in your home. I had Frank come to my home to repair my refrigerator. He showed up promptly the first day. He said I needed a $350 fan which he promptly installed the next day. He also cashed my check, promptly the same day he did the work.....late on a Friday night. The following day the refrigerator stopped working. After several calls and voicemail I was able to get him on the phone by calling from a different phone number. He apologized and said the part must have failed and he would install a new one that afternoon. He did not show up. After a solid week of phone calls, voice mail and texts someone in the office finally answered (of course I was using a friend's phone) and said the part wasn't in stock which is the reason he did not call back. They promised to call when the part was in. Low and behold someone called me a few days later saying the part was in and she scheduled me for service the following day. Again, Frank did not show up. I stayed home all day and made at least 2 dozen calls to the various numbers I had and he still hasn't called or responded. I'm out $350 and am staring at a refrigerator that does not work. You get a voice mail saying he's busy assisting another customer. Eight weeks later I'm still here without a working refrigerator. Penelope said Frank would refund my money. That was three weeks ago. No check and he won't return my calls. This is the worst customer service I've ever experienced! They promptly take your money and run! Check them out at Yelp and the Better Business Bureau. I wish I had before I called them.
Address
Peoria, AZ 85381