Just Better Air Conditioning and Heating

NO BUSINESS ETHICS. AVOID. I bought a Groupon for an A/C tune-up, which was falsely advertised. I was given a diagnostic instead of a tune-up and nothing was tuned-up. I called the company and was told that “tune-up” means “diagnostic”, even though the words “diagnostic” and “inspection” were not mentioned anywhere on the Groupon. I was told that “tune-up” was a “dirty word” in the industry (why use it, then, when advertising services, unless the company is deliberately trying to deceive consumers?). I was told by the technician that I would need to make an appointment for the repairs, which I did. I verified that the issues would be taken-care-of during the next appointment and he affirmed I reaffirmed that the repairs would be done for the quoted price he had stated ($80) and he affirmed again. I called the company and they told me the new appointment was actually for ANOTHER diagnostic. When I stated that the servicer told me the repairs would take place, I was basically called a liar and was berated by a supervisor for not understanding the way the industry works. I was blamed for not understanding the costs of A/C repair and the availability of parts, and told that the servicing that I was affirmed by the technician would not be honored/completed, and that it’s ridiculous that I thought it would. Also, no discount was extended to make up for the miscommunication. If everyone’s supposed to be an HVAC pro, we wouldn’t need the services! AVOID THIS COMPANY AT ALL COSTS. They do not honor their word.

Extremely professional, very courteous.