Suburban Relocation Systems

STOP!!! DO NOT USE THIS COMPANY!!!! I would give zero stars if possible. My family and I moved last week from Virginia to South Carolina. The movers came on Wednesday March 5th and picked up all of our items. Well...almost all of our items. They did forget a hammock, vacuum and some other items. The crew lead proceeded to charge us an additional $1500 dollars more than what was originally quoted. Which is very suspicious since we sold a lot of furniture and other items between the time that we received the quote and the pick up day. We were originally scheduled to have our stuff delivered on Saturday May 8th, because we had a late closing time for our new home on Friday. However, we let the crew lead and the sales rep Sharon know that our mortgage company moved up our signing to 10:30am, so we can have them deliver at noon on Friday versus Saturday morning. Both people said that dispatch would get back to me. That did not happen. I had to keep calling, texting, and emailing...and then finally the crew lead texted me on Friday night and said that the trucks brakes needed to be repaired and our stuff wouldn't arrive on Saturday (THIS SEEMS TO BE WHAT IS TOLD TO A LOT OF PEOPLE. READ THE REVIEWS). We finally spoke to our sales rep Sharon on Saturday and she was less than helpful and rude. She said that someone from dispatch would reach out to me and let me know when we can get our stuff delivered. Sunday came and went without any updates. Monday arrived and more excuses were given. Now the crew lead, Sharron, and finally dispatch messaged me and said that the engine was having problems (THIS ALSO SEEMS TO BE WHAT IS TOLD TO A LOT OF PEOPLE). They told use that it would need to be fixed before they can send the truck out and they also told me that they couldn't rent a truck and off load everything, because non were available. Flat out lie. I run a business that rents box trucks every week. I then reached out to the Office Manager Cindy via email and phone. She didn't respond to any of my calls or emails. Clearly customer service means nothing to them. I then went back to the sales rep Sharon, the crew lead, and dispatch. They would still not commit to a delivery date. It is now 3:40pm on Thursday 5/13 and no on will call, email or text me back about our delivery date and time. We spent over $7000 on this move and we have to move into our new home without any of our items. We have had to spend a lot of money on hotels, clothes, eating out, toiletries, and more. THIS COMPANY LITERALLY RUINED OUR SPECIAL NEW HOME BUILD MOVE IN, RUINED MY WIFES MOTHERS DAY, AND CAUSED ME AND MY ENTIRE FAMILY A LOT OF UNDUE STRESS. So take it from me....DON'T USE THEM. I have every email, text, and call as proof that they are a horrible company.

I have moved more than 8 times during my career and my most recent move with Suburban Relocation has been the worst. Quickly stated: 1. Less than half of my belongings were delivered on the contracted date of 1/27/20. As a result, I had to leave my apartment stay with friends and family. Eventually, when I realized that my belongings were not coming soon, I had to purchase an inflatable mattress, linen, towels, kitchenware, clothes and new recording equipment for my job. 2. The majority of my belongings did not arrive until 3/6/21, 38 days after the contracted date, despite my paying ongoing rent and utilizes of $3,528 during this period. 3. Services contracted to be provided, e.g., re-assembly of furniture, were not fully provided. 4. Damage to my belongings resulted in repair/replacement costs of $1,905. 5. Customer Service was unable to provide any visibility to the expected delivery date of the rest of my belongings and the delivery dates provided kept slipping resulting me staying home and turning down compensated projects. 6. I reached out to the Presidents of Suburban Relocation via LinkedIn asking them to call me before I pursued any public or legal complaint. I did not receive a response. 7. I am now pursuing resolution via the Attorney General Customer Complaint departments of MD (origin of move) and CT (move destination), and Better Business Bureau (BBB). 8. Note: Do not let BBB rating of A+ fool you, like it did me. Doesn’t make sense when you read the reviews which reiterate the same problems I had.

Suburban relocation systems and its movers were professional and efficient. They were respectful of my house and took care to keep things clean, in order and in the places they belonged. Their truck and equipment was in top shape and they exhibited good manners at all times. I was moving quite a long distance but the movers managed to deliver all my belongings completely unscratched. It was a mighty achievement in my eyes. Hiring this company ensured the safety of my valuables and also kept the bill on check. I don’t see a reason why anyone shouldn’t hire them.

I have used Suburban relocation systems twice. They had an attractive quotation and attractive service offer. The movers of the company were reliable, dedicated and creative. They wrapped everything just in time and loaded all furniture in a creative way. The manager of the crew were so responsible to motivated other employees to do everything perfect. At first I had doubt about this company but after hiring them, I realized that my decision was absolutely right. I would love to suggest them to my friends.