Michael Douglass Plumbing

I was in need of a whole house re-pipe. I hired Michael Douglas Plumbing. They finished the job and were getting ready to leave when I told them I want them to show me what they had done. They did not want to take the time but I insisted before paying them. In our contract, they were to install a water spigot on the outside garage wall. They ran the pipe on the inside of the wall and mounted the spigot INSIDE of the garage. They moved it at my request although they didn’t want to. As we walked around the house, I noticed the pipe they were using running across the ground along the side of my house. They told me it was normal and legal in Florida. I asked that it be buried and as I watched, the plumber KICKED dirt over it with his foot. I decided the person didn’t have much common sense and I would call the office the next day. That evening and the next morning when I turned on the water in my house, the plumbing made a horrible squealing noise. I called the office to rectify the issues. I was told the squealing was normal and someone would come bury the pipes. I put up with the noise for a while and at times it was minimal. When the temperature changed a few months later it was quite loud and very annoying. I called again about the squealing and someone came out a 2nd and 3rd time still saying it’s normaL Not wanting to deal with company I tried to ignore it. Finally I called again and asked to speak to the owner. I made 7 or 8 calls to the owner who was NEVER AVAILABLE AND NEVER RETURNED MY CALLS. I finally settled for the operations manager who assured me the squealing was easily fixed. After months of frustration and incompetence, finally something would be done. I scheduled an appointment with the operations manager who said he would come out personally. HE DID NOT SHOW UP. HE DIDN’T EVEN CALL. There was no communication even by the next day. I HAD TO CALL THEM. Again I tried to contact the owner. He couldn’t be bothered to return my calls so again I had to deal with the operations manager. We scheduled another appointment. He told me he would explain to the person who would be coming out what needed to be done and they would take care of it that day. A plumber came on the scheduled day, looked at what needed to be done, and said he didn’t have the parts to fix it. This was the WORST contractor experience I have ever had. I would NOT hire Michael Douglas Plumbing for anything!!! If the OWNER doesn’t care enough to return a phone call or hire competent plumbers, he shouldn’t be in business. I only wrote this in order to save the next person a huge headache and maybe a lot of money. I hope this helps.

I was in need of a whole house re-pipe. I hired Michael Douglas Plumbing. They finished the job and were getting ready to leave when I told them I want them to show me what they had done. They did not want to take the time but I insisted before paying them. In our contract, they were to install a water spigot on the outside garage wall. They ran the pipe on the inside of the wall and mounted the spigot INSIDE of the garage. They moved it at my request although they didn’t want to. As we walked around the house, I noticed the pipe they were using running across the ground along the side of my house. They told me it was normal and legal in Florida. I asked that it be buried and as I watched, the plumber KICKED dirt over it with his foot. I decided the person didn’t have much common sense and I would call the office the next day. That evening and the next morning when I turned on the water in my house, the plumbing made a horrible squealing noise. I called the office to rectify the issues. I was told the squealing was normal and someone would come bury the pipes. I put up with the noise for a while and at times it was minimal. When the temperature changed a few months later it was quite loud and very annoying. I called again about the squealing and someone came out a 2nd and 3rd time still saying it’s normaL Not wanting to deal with company I tried to ignore it. Finally I called again and asked to speak to the owner. I made 7 or 8 calls to the owner who was NEVER AVAILABLE AND NEVER RETURNED MY CALLS. I finally settled for the operations manager who assured me the squealing was easily fixed. After months of frustration and incompetence, finally something would be done. I scheduled an appointment with the operations manager who said he would come out personally. HE DID NOT SHOW UP. HE DIDN’T EVEN CALL. There was no communication even by the next day. I HAD TO CALL THEM. Again I tried to contact the owner. He couldn’t be bothered to return my calls so again I had to deal with the operations manager. We scheduled another appointment. He told me he would explain to the person who would be coming out what needed to be done and they would take care of it that day. A plumber came on the scheduled day, looked at what needed to be done, and said he didn’t have the parts to fix it. This was the WORST contractor experience I have ever had. I would NOT hire Michael Douglas Plumbing for anything!!! If the OWNER doesn’t care enough to return a phone call or hire competent plumbers, he shouldn’t be in business. I only wrote this in order to save the next person a huge headache and maybe a lot of money. I hope this helps.