Chriswell Home Improvements, Inc.

This company deserves ZERO stars but in order to write a review, I had to put one star. I have never dealt with a more unprofessional company. Since the beginning of the project, I interacted with unprofessional employees. The sales rep promised me all of the renovations I wanted and then when it was time to order products, she started lowballing the shower head, faucets, sink and wanted me to order everything from overstock so that it was cheaper and less quality. I signed on to do a $30,000 bathroom renovation and I was told to purchase items for $50 or less. Once I complained to the company, another representative came to my house to smooth over the situation. He promised my husband and I all of the previous choices for installation that were made and promised us that we would be pleased with the renovation. Before the project got started, COVID-19 happened and everything was on pause. At the end of May 2020, I stated getting calls again to start the project and pick paint and a shower head. Then all of a sudden, I received an email for a change order for over $3,000, which would be added to my already insane amount of $30,000. This change order was because I wanted to add extra tiles to a closet that is a part of the bathroom. Mind you, this was already discussed with the contractor when the walk through happened. After I left several messages for the representative, I did not receive any call backs. Now I was being ignored. So, I started calling the main office. Then, I finally find out the representative I was working with all of a sudden has retired early and now I will be dealing with the lead contractor. I was okay with this because this lead contractor was present at my house during the walk through, so he knows the plan. I schedule an appointment to go over all the details with him on 06/19/20. Everything goes well and I get a renovation start date of July 13, 2020. Then on 06/24/20, I get a phone call that I would have to pay for more change orders because now there is more plumbing that needs to be paid or and tiles. It was starting to get ridiculous. I was fed up and frustrated. This company is not professional and they do not know how to treat their clients. I was very disappointed. I cancelled my renovation and wanted my deposit money back. The representative that was in charge of my renovation was quick to say "ok, I will send you your deposit money asap!" There was no communication with me to help me resolve this situation or keep me as a customer. THIS COMPANY WILL KEEP ON CHANGING YOUR CONTRACT AND KEEP ON ADDING CHANGE ORDERS TO GET MORE MONEY. WHATEVER WAS INITIALLY DISCUSSED WILL CHANGE WEEKS OR MONTHS LATER AND YOU WILL BE ASKED TO PAY MORE MONEY! FRAUDS! DO NOT DO ANY RENOVATIONS WITH THIS COMPANY! THEY ARE VERY UNPROFESSIONAL AND SHOULD BE REPORTED TO THE BETTER BUSINESS BUREAU!!!!! THIS COMPANY IS A FRAUD AND TREAT THEIR CUSTOMERS LIKE SHIT! HORRIBLE COMPANY!