Comfort Guard Inc.

Worst company ever. AC broke during the middle of the Oklahoma summer (temps over 100). Called at 9AM Tuesday and they said they wouldn't be able to get a service tech to the house until later that evening. Never heard from anyone so we called back at 6PM and they said they were sorry that they couldn't get anyone out to the house until Wednesday between 9-12. So we stayed elsewhere for the night. Around 1130 on Wednesday still had heard nothing from the company so we called and were told that the tech should be there in about 30 minutes. At 330 PM still haven't heard or seen anyone so we call again....same answer, someone will be there in 30 min. At 600 PM (95 degrees in the house with an infant and 8 year old) finally get a call that someone is on their way. He arrives and diagnoses the problem quickly but doesn't have the parts to fix it and will have to order and come back the following day. So we go to a hotel. Get a call half an hour later stating that they have the part and will be at the house to fix it in half an hour (645PM). So we check out of the hotel and return home. At 830 no one has shown up and we haven't heard anything. Finally we get a hold of someone who states that they are sorry but the tech had a family emergency and will not be able to come to the house today, it will have to wait until tomorrow afternoon. I have an 8 month old infant and a sick child who just want to go to bed but instead at 9 o'clock at night (12 hours after someone was supposed to fix our unit) we are having to load them back up in the car and head back to a hotel. To me this is beyond unacceptable. When it is 105 outside and the air has been broken for 3 days and there are 2 children in the house then it is an urgent matter to get my AC fixed, but this company could not have cared any less. Worst service ever!

This company save me $4,000.00 after another local company told me I had a bad compressor and my unit needed to be replaced. Comfort Guard Inc. Tech Came out a replaced a part and now my a/c is working. I will always call comfort guard inc.