My Repairman

My Repairman INC is trash!!! The level of professionalism as a repair subcontractor under American Homeshield Warranty is abhorrent…The repairman DID NOT show at the appointment block of 10a-2p… Apparently, it is the company policy to NOT honor the assigned repair request unless someone answers the phone prior to the technician arriving…However, this policy WAS NOT communicated to the customer by My Repairmen INC or AHS prior to the allotted repair time…if you expect someone to adhere to a company policy shouldn’t you inform them first or have them acknowledge said policy via email or call…an email was sent via AHS stating the appointment time AND no where does that communication specify that you would not show up unless someone answered the phone to verify that someone would be home…would I make an appointment to have my fridge repaired if I didn’t make arrangements for someone to be there…your company is in breach of a contractual obligation and the BBB will be notified for resolution