Lupe's Home & Office Cleaning, LLC

Short Version: The company was extremely rude to me and canceled my cleaning service the day before they were supposed to come just because I asked them to clean all of the things they list on their own website that are included in the deep cleaning service. I booked Lupe's for a deep cleaning service. They said based on the size of my home it should take approximately 3.5 hours to do the deep cleaning service. Ok. The day they came to clean they showed up 1hr and 15 mins late. I asked them to start downstairs and clean it thoroughly first since that is where most of the "living" takes place and that is where it is dirtiest. If they had to rush on anything due to time I would rather them rush on the upstairs where the least amount of people go. They were there cleaning for 3hrs and they have not even moved to the upstairs yet. At 3.5 hours the cleaners wanted to leave even though they did not clean the upstairs. I asked them to clean the upstairs and they did which took them another hour. I tipped them well and the cleaners left. The surfaces looked great and the house smelled clean. The bathrooms were my favorite part as you could tell they spent time in there. But they did not clean under the furniture, the ceiling fans, and the blinds which are all specifically as a part of their deep cleaning services. 3-4 months later I want a deep clean of my home so I book them again. They text you before hand to ask if you have anything you want them to focus on. I explained that last time they came to clean they did not clean some of the parts that are specifically mentioned in the deep cleaning package and that it might take them longer than they think to deep clean my home and I want them to stay as long as it takes to ensure I get everything I paid for in the deep cleaning package. Instead of listening to me or trying to work it out with me they immediately cancel my booking service and say they won't clean for me as I was an unsatisfied customer. I explain that I was not unsatisfied enough to book them again and that I was simply pointing out that I want what I paid for in the deep cleaning service and that it might take longer than they thought. Again, the worker was rude and told me they cancel my cleaning service (the day before they were supposed to come) as they cannot satisfy me. What I asked for was absolutely reasonable. This company was unnecessarily rude and lost a customer that would have been very easy to keep. DO NOT USE THEM!