ASAP Plumbing Service #2

ASAP plumbing was assigned by my home warranty company (American Home Shield) to fix a leaky toilet. It was leaking from the tank to the bowl slowly and would run intermittently. I explained that to the plumber they sent out. He took the tank lid off, flushed the toilet a couple of times, waited about 20 min, and then said there was nothing he could do because it wasn't leaking. When I explained it definitely WAS leaking (when I turned the water off to the toilet the tank was empty the next day), he was condescending toward me and said, "I can't just replace a whole toilet if there's nothing going on." Of course later that same evening I heard it running again. I put a repeat service request in with AHS, but they told me I had to use ASAP plumbing. They didn't reach out for about four days to get me scheduled. Then I started reading some of these negative reviews and decided to bite the bullet and pay to get another company out there. The next plumber listened to the problem I described, replaced two small parts, and fixed the problem fairly quickly. I believe he verified the leak using dye in the tank. Don't bother with ASAP plumbing. Their customer service wasn't great and the visit to my home was a waste of my time, money, and patience.

I'll keep this as short and simplified as possible. If anyone wants the full story feel free to message me Water heater busted and on June 27, 2022 I paid $1770 in full upfront for a replacement through ASAP Plumbing, dispatched by my home warranty company. I made sure to make an appointment for July 5, 2022 and dispatch told me a tech would be there from 9am to 5pm. Nobody ever showed up. I made sure to call them immediately that same day AND notify them that at the moment we were completely without water. However, dispatch claimed they never had an appointment set up on the 5th, that they didnt have our water heater in stock and that the soonest they could be at my house would be July 8. This is a lie because we have a voicemail from ADRIANA claiming that they had received our water heater and it was in stock on June 27. The days we suffered without water was quite an ordeal. My wife is 6 months pregnant and we had to go to the gym to shower, and lack of water caused damages to our garden and lawn. It was absolutely humiliating. The tech that finally showed up on July 8 admitted to me that it made no sense that we weren't placed on emergency priority since we had NO RUNNING WATER. Tech called his supervisor and assured me the owner would call me to discuss the ordeal the company put my family through that following Monday, July 11. Long story short, nobody ever called. I made sure to call daily for THREE DAYS to remind them that their owner promised me a phone call. Well, that call never came. They completely ghosted me and never even bothered to talk to me man-to-man about what happened. I get that in this industry lots of companies do shady stuff but this was a new low. Absolutely no honor or integrity. Not even man enough to just call me to tell me they arent going to do anything to rectify the ordeal they put us through. Not even a call, just completely ghosted us like a coward. It's a shame any companies still behave this way in this country. Its absolutely shameful. Do yourself a favor and STAY FAR AWAY FROM THESE DISHONORABLE COWARDS.

Fixed an outdoor faucet in April it is already spewing water and not working in July. The faucet has not been used but maybe 1 or 2 times since fixed. If you pay them direct they give a year warranty ... if you are through a home warranty plan you get no protection so if they do a shoddy job there is no warranty and you pay again (after the home warranty companies 30day) .... I guess if you want them to do it right pay out of pocket and wonder why you have a home warranty. I have to admit between ASAP Plumbing and AHS they have a money making machine going on charging you for the same job basically over and over....

Do Not Recommend - Run Away! My home warranty company sent them out for a clogged pipe. After arriving after dark they did nothing more than walk around my property then slap me with a huge quote. To unclog my pipe they needed to do an additional "up to $1600" worth of stuff before they could to the unclogging part that my warranty covered. When I asked for a specific quote for the drain they wanted to install so that they could unclog the pipe I got the "up to $1600" but when I mentioned needing a water softener installed they quickly gave me a quote for the softener + the drain for $5600. When I expressed I didn't have that and needed to have the pipe fixed right then the quote went back to "they aren't sure on the specific rate & won't know until they get inside there" pitch. All in all, I paid $75 for nothing! I had been without the use of water with kids for 2 days and these guys did nothing. No customer service. Very unimpressive. I turned around the next day and called another plumber who came out same day and unclogged the pipe for TTL $180 and they were so kind and helpful. I would avoid this company at all costs.