Night Owl Mechanical

I cannot say enough good things about Night Owl mechanical. They were timely responsive compassionate and affordable. I would use them a million times over they worked with us on payment they don't have any hidden fees they worked until the job was done they were kind and their customer service is such of that you don't receive very many places anymore. I just cannot read them high enough they were absolutely 100 we have to have a furnace replaced later this year and we will definitely be calling them back thank you again so much for all of your service!!!

Do not hire this hatchet crew. They dug up my hardwood floors and scraped paint off and dug deep gouges into my newly painted walls. He promised to have someone come and spackle and repaint my walls but after he was paid I could not contact him again, totally ignored me. The exterior of my house was left unfinished and unsightly, he was the cheapest but remember you get what you pay for.

Dave replaced our 50 foot well pump in 2014 for $1500 and told us that we had a 5 year warranty. When the pump blew two years later, we called him expecting that the warranty would be good and the repairs would be covered. After he came and evaluated our system, he gave me a price of $1400. He said that the warranty would most likely not be honored by manufacturer and if it by some miracle did, would take about 6-8 weeks for them to send a new pump. We are a family of 4 with two small children, I could not go that long with no running water in May! I told him to go ahead, order the new part and please just get my water back on. He said he would be back the next day but never showed up. I received a call in the evening saying he would come the next morning. Never came. The following day he finally showed up at 8:30 at night! Around midnight he left saying that he was so tired he couldn't see straight, but would return first thing in the am. He came back at 4pm! He claimed it was finished and that he would return the next day with the manufacturer receipt so we could in fact have a warranty on this pump. I paid him his money, although I was angry with his unprofessional job, I expected to see him eventually with my much needed receipts. 3 weeks later we called to see about the receipts and to ask if he ever decontaminated our well. Of course he said he would bring it right over, but also admitted to not shocking the system and claimed that it did not require it. When we pushed him further on it he responded by saying that he really isn't that kind of plumber! It is now nearing the end of August and Dave will not answer our phone or text attempts. Our water has a oily smell and taste that was not present until he did his "job". We are presently contacting the better business bureau to inform them of our story.