Lane Plumbing & Heating Inc

This is my true service experience from Lane Plumbing and Heating. I am writing this long review to help anyone to avoid potential trouble and pain working with them. The heater of my vacation house went down 3 weeks ago and I called them for an inspection service. After the inspection, they send the invoice for 1hr labor cost and clearly stated the problem with the heater and the 2 parts they need to replace to fix the heater: a 3-way valve and a new boiler pump. They told me the parts will arrive in a week and the technician will be able to install them the in following Thursday afternoon or early Friday morning. So I accept a group of my friends who planned the trip to come and stay at the house next Friday. On the following Thursday, I called the office to confirm if the parts were delivered and see if they received the right parts so I don't need to ask my friend to cancel the trip, they told me the 3-way valve and boiler pump were delivered and a technician will come Friday morning to install (The office didn't check if parts were correct when they received). And on Friday I wait for the technician until noon and the technician arrived at the house but found out the pump they ordered and received was the wrong one. Then the office tried to figure out other ways to fix the heater. At this point, all the labor hr they spent on Friday were fixing their own mistake for the wrong order part. However, without the correct pump model, there is no way the heating system would be fixed. The technician clearly understand that but they didn't give me any clear information to me. I was thrown into a black hole at that moment not knowing if the heater would still work or not, and how long the technician was still gonna stay at the house and work on the heater with the wrong part. And after 4 hours they finally told me they need to order the correct pump to fix the heater in the next week. At that moment my friends have already arrived at the house and I have to ask them to find somewhere else to stay or just went home. I felt really bad for them due to the mistake and miscommunication from Lane. After another week, the technician came with the correct part and complete the installation in 1 hr and the system was back and running without any issue (So the correct service labor hr should be 1hr inspection + 1hr installation). The technician only mentioned to me that the 3-way valve and boiler pump is the parts that are needed to fix the problem and he personally is very nice to work with. The next morning I received the invoice which really shocked me. They charged me 6.5 hr of labor (4 hr of labor fixing their own mistake with the wrong part they have) and besides the 3-way valve and boiler pumper they added 4 more parts and 5 gallons of antifreeze that I have never heard from their team through the whole service. Basically, it would be a $550 service bill with needed parts and labor, but due to their own mistake, they charge me $1500 on the final invoice. I try to communicate with their front desk and the manager on the phone. The response was they decided to no longer service my house anymore because I don't agree with their invoice and the manager ask me to find someone else to work with. So I would advise those who read my review to check other service companies before working with Lane. The miscommunication over the phone with the front desk and lack of transparency on the service cost definitely lost all my trust in this company and I hope no more people get harmed by businesses like this that treat their customers in similar ways.

Had Lane install an air conditioning system in home less that one year ago. System was not working properly so we called Lane. They came to the house, charged for a service call, proceeded to tell us they could not fix it and they recommended an outside service. So much for standing behind your workmanship. Use anyone else you can find and avoid the Lane aggravation.