Joe's Moving

The crew placed our leather armchair upside down on gravel (ie - the leather side down! Picture can be seen on Google). They also broke the leg on our dining room table and didn't even have the courtesy to let us know. They wrapped nothing, it was an absurdly careless move. Worst of all, after all of that, Andrew tried to charge me hundreds more than we agreed on (this was a flat rate long distance move). The move in took an hour longer than estimated, so I was okay with paying them their hourly rate for that, but he was asking me to pay much more than that. Worst of all, even though I was the one who had taken notes on what we agreed on and had asked him to put it in writing (he never did), Andrew accused me of misremembering what we had agreed on. He is the epitome of unprofessional and I'm eager to read his characteristic reply.

I’m not one to leave reviews but I feel cheated by Joe’s Moving. I booked with them because I had read reviews and heard good things so I was surprised by my experience with them. They were understaffed (totally understandable for the time we are living in right now) so they sent two men, one with experience and a 16 year old that had never done the job. I was quoted 3 hours, as I really do not have that much stuff and I thought that was perfect. When they got to my house, as I was showing them what to move I kept getting the feeling that I was asking too much. The 16 year old was on his phone (I have a video of it because I didn’t want my complaint to seem unwarranted) even though I was paying by the hour. After almost 5 hours of slowly loading the truck, I just told them to take what they had loaded and I would move the rest myself because it was taking so long and about to break my bank account. It took them almost 6 hours to finish the job. I called Andrew afterward and even he was surprised by how long it look and offered me a $100 refund. After waiting a few days, I checked in with Andrew about the refund and he left my message on read and I did not receive anything. I waited another week to reach out, and again, he read my message and never responded. My sister used All My Sons Moving, she had twice the amount of stuff as me and lived 45 minutes away from the new house and they did the job in less than 3 hours and were so friendly and kind. I showed them the stuff I had and told them my experience with Joe’s and they were appalled. I was completely taken advantage of and I’m so disappointed in this experience. I had to get help the next day to move the rest of my stuff because they couldn’t finish the job.