World Class, INC.

I had the roof done, as well as Siding and gutters. Everything seemed to be OK. But, when the time came to fix a small problem arising from the roof project, I was told I would have to pay a Service call. Never will I call or recommend this Company

World Class Gutters did not replace my roof correctly or to a level consistent with the contract.: ice and water shield and underlayment were not put where it should have been and was omitted, flashing was omitted and old materials were reused, ridge vent not properly cut into peak sheathing, attic fan cut out and was not properly covered with replacement sheathing (they shingled over hole), live electrical wire from attic fan was cut and left hanging, bathroom vent duct left lying in attic insulation. Exposed and UNSEALED nails randomly in roof shingles, Rain downspouts were smashed flat, rain gutters buckled/dented and left stuffed with debris from roofing materials, nails, etc. Flashing missing, vinyl siding cracked, broken, pieces missing, broken garden lights, door and window screens slashed. Charged for permit but permit not obtained prior to job. Roof leaks and did not leak prior to new roof. Company cannot and now refuses to fix by blaming leak as a siding issue! It goes on and on. Website misrepresents workmanship, ability to perform work, states 100% customer satisfaction guaranteed and company does not honor these claims. Also company claims over 22 yrs. experience; WHO HAS IT AND EXPERIENCE AT WHAT?!?, If their ad were true World Class should know better! BUYERS BEWARE!! THESE PROBLEMS SHOULD NEVER HAVE HAPPENED!! The World Class' owner's long run-on inaccurate rebuttals don't have much to do with FACTS about their work or regard to my complaints. This shows World Class' desperate attempt at evading their wrong doings and incompetence. The owner had no presence or knowledge of the initial problems that were encountered as I dealt with the representative who was "released and no longer in World Class' employ." World Class' owner's timeline is quite inaccurate and selective only for his benefit. The owner did admit that my roof installation should have been a 2 day job but since it only took 7 1/2 hours further proves that the overzealous rush removal of shingles took out more than it should have such as roof flashing and even some "j" channel and vinyl siding!! During the work being done at my home the supervisor left for hours as he claimed he was attending to another roofing problem at another job site (what a surprise!). This left their workers on my home without supervision and not enough supplies to do the job correctly so they conveniently omitted important materials such as ice and water shield, underlayment, flashing and more! World Class CONTINUES THEIR DECEPTIVENESS with false untrue rebuttal statements. The Better Business Bureau decision WAS NOT DISMISSED IN WORLD CLASS' FAVOR as World Class states. I CHOOSE NOT TO USE THE BBB ARBITRATION SERVICE because I was going through another mediation process at the same time with a different consumer agency. For proof of this read the BBB complaint details in its entirety and at the very end it shows the TRUE OUTCOME as it was: BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined. The complaint with the Ocean County Department of Consumer Affairs as well as the New Jersey State Dept. of Consumer Affairs was NOT DISMISSED in their favor as World Class states but was CLOSED because MEDIATION WAS NOT ACCEPTED BY EITHER PARTY. THIS CAN BE ALL BE VERIFIED by calling each agency concerning World Class and asking if this matter was settled in the contractors favor as he states because it WAS NOT! World Class never obtained a permit prior to starting work on my roof although it was listed in the contract and I was charged for it. The township work permit that World Class obtained was over 5 months AFTER the day the job was started and ONLY obtained because Consumer Affairs warned them with a violation that they could be sued. The inspection from this Township Permit FAILED ON SEVERAL ISSUES. World Class never finished the job or the repairs for the damages that they have caused to my home. The Consumer Affairs department director states the #1 RULE; never pay in full until the job is complete and you are satisfied. Needless to say I AM NOT SATISFIED AT ALL!! World Class' idea of going above and beyond is using a tube of caulk as a band aid for their caused damages World Class should have rectified the problems the correct way with the correct materials accordingly (which really should have been done correctly from the start of the job!). World Class had the opportunity many times to do the right thing BUT THEY DID NOT. Deceptive advertising too - World Class advertised "100% customer satisfaction guaranteed." FYI: If water gets behind siding where the wall meets the roof, flashing should direct it away from entering the house, WOULDN'T A "ROOFER" BY TRADE KNOW THIS? BY THE WAY ISN'T THE IDEA OF GETTING A WHOLE NEW INSTALLED ROOF SUPPOSED TO ELIMINATE LEAKS?? I HIGHLY NOT RECOMMEND WORLD CLASS GUTTERS ROOFING AND SIDING. Worst Class-YES! World Class-ABSOLUTELY NOT!

This company operates in excellence above and beyond the average - Always courteous, on time, and quality workmanship.