NORTH CARROLL POOLS & SPAS

I purchased a giant swan inflatable from here less than 24 hours ago and went to use it for the first time. The swan split at the seam where the wing is and deflated immediately. I asked for an exchange or a refund and was told no as their policy states no returns on inflatables. Even with a receipt. I understand this policy, however it’s any policy there are exceptions to the rule. Clearly this was a manufacturer’s defect and at least a compromise of an exchange would have been good customer service. I am in the customer service business and can tell you that this is very poor customer service. Successful businesses are successful for a reason...first and foremost good customer service! They say to support small businesses, but if I would have made this purchase on Amazon, I would have received an exchange or refund. Just sayin’ This place will no longer get my business.