AFFORDABLE SPEEDY APPLIANCE REPAIR

Upon initial contact with Affordable Speedy Appliance Repair, LLC everything seemed professional. The technician assessed that we needed some replacement parts and provided a quote on 6/30/16. The labor cost was average but the parts appeared over priced. I immediately started searching the internet and located the parts, the technician verified and confirmed that they were correct. We identified that the parts would arrive in approximately 7 - 10 days. The technician got on the phone and then advised that it wouldn't be an issue. He ALSO advised that it would cost $150.00, $75 deposit for this visit and $75 upon his return. Sounds good so far right ... The last part came in on 7/11/16... contacted Affordable Speedy Appliance Repair, LLC.,today, spoke with owner (believe her name is Katrina Koch) to set up follow up to complete repair. The woman asked what parts did i order, I told her that i did not know the name of the parts offhand but that they were confirmed by her technician, as he was present when they were ordered. She immediately postured herself in a very curt, rude and extremely unprofessional manner. Well it will cost $149.00 to install each part. I advised that was not what was previously discussed. She started telling me in a very harsh tone what the technician and i had discussed, even though she wasn't present. I tried several times to interject what had actually happened and then she said ... "I know your kind, you just trying not to pay my price." "MY KIND!" ... yes, ya'll just trying to pay less... "EXCUSE ME MA'AM!" ... "If you keep talking to me like this , I'll hang up on you" ... "MA'AM IS THIS HOW YOU OPERATE YOUR BUSINESS???" ... "I'm the owner and this is my price".... as i tried to convey the conversation that the technician and i had agreed upon, she would contiguously cut me off and say "All your doing is repeating yourself, i don't care what ya'll talked about, he ain't the owner" ... "Are you going to pay or NOT!" Obviously, at this point I wanted to fork over my hard earned money to such a wonderful woman and her welcoming business practices ... probably not ... I WOULD NEVER RECOMMEND DOING BUSINESS WITH AFFORDABLE SPEEDY APPLIANCE REPAIR, LLC ... THE TECHNICIANS ARE TREATED LIKE CRAP AND THE SWEET INNOCENT WOMAN WHO ANSWERED THE PHONE (POSSIBLE OWNER), IS ONE OF THE MOST UNPROFESSIONAL, RUDE, ARROGANT, BUSINESS OWNERS I'VE BEEN WITNESS TO IN A LONG TIME ... WITH HER USAGE OF WORDS SUCH AS "YA'LL' AND "YOU'RE KIND" , MAKES ME EQUALLY SUSPICIOUS OF HER REAL BELIEFS TOWARD HER CUSTOMERS OF "THAT KIND" ... STAY AWAY!!! STAY AWAY!!!! STAY AWAY!!! IN SOME SENSE I ALSO QUESTION HOME ADVISOR FOR PARTNERING WITH SUCH A BUSINESS. AT THE END OF THE DAY I'LL ALWAYS REMEMBER AFFORDABLE SPEEDY APPLIANCE REPAIR, LLC AS A COMPANY TO NEVER DO BUSINESS WITH BUT THEN MY NEXT THOUGHT WOULD BE THAT I GOT THEM FROM HOME ADVISOR ... IF THIS COMPANY IS A REPRESENTATION OF YOUR ORGANIZATION'S BUSINESS PARTNER, I NOW HAVE TO QUESTION LOOKING TO ANY COMPANY THAT SUPPORTS THIS TYPE OF BUSINESS PRACTICE FOR MY CUSTOMER NEEDS ... BAD LOOK HOME ADVISOR, ANGIE'S LIST, YELP, PORCH, ETC ... EXTREMELY BAD LOOK!!! I BET SHE'LL BE REAL NICE WHEN YA'LL TALK!!!