Pool & Spa Service - Pioneer, TN
Average rating
3.75
3.8
Average rating
Where Customer Service and Quality are important
Average rating
William E.
Terrible, Do not go into business with this company. We went into contract June 2023 & fired them on April 2024. A 16 week contract that they wrote, they lied, ignored phone calls, refused to fix code violations. They worked three days a week maybe 5 hours a day. Built a retaining wall and forgot the stairs, nothing is level. Already had one of my walk out stairs cave in, holes in my liner. Paid 102k cash and they are refusing to give us our pool liner. Contacted the BBB, Calvin (Owner) said it wasn’t part of the contract, proved him wrong & contacted the equipment supplier and they sent over all equipment paid and ordered for my job. Then on Yelp he tells me his Partner has it. We installed cameras and started messaging them to protect ourselves and i am glad we did. Everything this company has said we have responded to with proof. Do your homework before going into business with them, there are more people out there they have ripped off other then myself. Go check out Yelp, BBB Compliants, Angies List and wherever else you can review this. All they had to do was give us our cover that was paid for up front and we would have walked away. Now i am making sure that everyone knows how they operate business. We have pictures of the retaining wall, un-level walls/top caps/ overall pool. Proof of code issues & where they know better then the inspector and the inspector is wrong. Being cussed at & lied too because they never showed. After the yelp review he writes me and blames his business partner because of everything. We went into contract with Calvin Jennings, not his partner. If anyone wants info on all of this please reach out. I will be happy to share every detail on the contract/cash payments & security footage on the timeline and install. I also have all messages i will share, Do your homework and don’t make the same mistake i did.
Address
637 Luther Seibers Ln
Pioneer, TN 37847
Photo | Project | Date | Description | Cost | Home |
---|---|---|---|---|---|
fence install | Jan 2015 | install chain link | $3k | Knoxville, TN | |
pool remodel | Sep 2014 | tile and plaster | $10k | Maryville, TN | |
Pool plastering | Jun 2014 | tiled and plastered pool | $18k | Winchester, KY | |
liner reolacement | Apr 2014 | installed new liner and salt system | $6k | Huntsville, TN | |
Swimming pool remodel | Mar 2014 | 18x36x28 True L remodel | $6k | Harriman, TN | |
Liner replacement Mountain Lake shape pool | Mar 2014 | installed new liner | $5k | Jacksboro, TN | |
fence install | Nov 2013 | install black vinyl chain link | $4k | Sevierville, TN | |
driveway resurfacing | Aug 2013 | resurface driveway | $9k | Maryville, TN | |
Concrete resurfacing | Aug 2013 | removed paint and fixed uneven area brick boarder and basic texture | $4k | Halls, TN |