24/7 Electric

It was the absolute worst experiences I had with any service providers. If I could give it negative stars I would. DO NOT recommend! 1. It took took them 4 visits spanning an entire month and a bunch of excessive charges to complete some basic fixes 2. The estimates they provided were largely inaccurate for what needed done 3. They sent an inexperienced electrician who was not very skilled to my house. He spent many hours and couldn't figure out what was going on and yet they kept charging me with "diagnosis" at full rate 4. The owner was extremely rude and impatient. When I called to discuss the charges, he talked over me, kept interrupt me, and hung up on me. I was shocked by his rudeness. Below are the details. In hindsight, visit 2 and 3 are completely inefficiency due to the first electrician's lack of experience. And yet I was still charged. Overall it was a very unpleasant experience. Definitely don't wish it upon anyone else. Visit 1: Charged for 1 hour, $200 Initial diagnosis. The electrician told me he needs to come back for the ceiling. Estimated an additional hour needed plus fixing 7 outlets. Visit 2: Charged for 2 additional hours of diagnosis, $400 It turned out the 7 plugins did not require for any repair, which was the total opposite of what the electrician estimated. He diagnosed the fan in living room but no clear conclusion on why it was not working. The technician told me he needed to come back with a colleague again for the ceiling. Visit 3: Charged for 1 hour of diagnosis plus some fixes, $500 2 technician did the trouble shooting. The living room fan still had no power. They told me they need to come back again and run a power source to get the fan going. Visit 4: Charged for fixing the ceiling fan, $600+ Work quoted: 4 hours of complex work Work performed: The more senior electrician finished the job in less than an hour. Yet I was still charged for the highest end of the estimate.

It was the absolute worst experiences I had with any service providers. If I could give it negative stars I would. DO NOT recommend! 1. It took took them 4 visits spanning an entire month and a bunch of excessive charges to complete some basic fixes 2. The estimates they provided were largely inaccurate for what needed done 3. They sent an inexperienced electrician who was not very skilled to my house. He spent many hours and couldn't figure out what was going on and yet they kept charging me with "diagnosis" at full rate 4. The owner was extremely rude and impatient. When I called to discuss the charges, he talked over me, kept interrupt me, and hung up on me. I was shocked by his rudeness. Below are the details. In hindsight, visit 2 and 3 are completely inefficiency due to the first electrician's lack of experience. And yet I was still charged. Overall it was a very unpleasant experience. Definitely don't wish it upon anyone else. Visit 1: Charged for 1 hour, $200 Initial diagnosis. The electrician told me he needs to come back for the ceiling. Estimated an additional hour needed plus fixing 7 outlets. Visit 2: Charged for 2 additional hours of diagnosis, $400 It turned out the 7 plugins did not require for any repair, which was the total opposite of what the electrician estimated. He diagnosed the fan in living room but no clear conclusion on why it was not working. The technician told me he needed to come back with a colleague again for the ceiling. Visit 3: Charged for 1 hour of diagnosis plus some fixes, $500 2 technician did the trouble shooting. The living room fan still had no power. They told me they need to come back again and run a power source to get the fan going. Visit 4: Charged for fixing the ceiling fan, $600+ Work quoted: 4 hours of complex work Work performed: The more senior electrician finished the job in less than an hour. Yet I was still charged for the highest end of the estimate.

The 24/7 electrician that did the estimate was a good communicator and understood what I wanted done; if he had done the work I'm pretty sure this would be a higher review. Unfortunately he isn't the electrician that came back to do the job the following week, that installer didn't seem to know anything I'd talked about with the original guy. This wouldn't be a problem if I had been home for the work, but I assumed it would be the guy I'd talked to for the estimate and had a family member at the house to let them in to do the job. Instead of calling to verify details, he did work that in some cases wasn't quite what I wanted. I got home before he was done and asked questions/got things moved to where they were supposed to be to begin with, but communication was difficult, I felt like he was assuring me not to worry but not really listening to my questions. Bottom line, the job got done but I would go back to porch.com for a new electrician for my next project before re-hiring 24/7.