Columbia Exteriors Inc.

THEY WERE EVERYTHING I WAS TRYING TO AVOID….. At first glance, this company seemed awesome – great reviews, great sales guy, great pricing, great at scheduling and great communication. BUT my problems began when my insurance agency deemed my roof “UNACCEPTABLE.” Here are some names to remember and steer clear of: Brock Steinmetz (Owner), TJ Chatham (guy who actually did the roof), and Bailey Scott (office manager). At first, TJ was very helpful about “getting this fixed” because he’d never been in this situation before. And then, when I tried to ACTUALLY get this fixed and they ALL WENT SILENT, including the owner, he would never call or email me back, nor the insurance agent back. We BOTH tried to contact them and received crickets. I’ve tried to contact them 16 times since January 10th, and they’ve responded with 2 phone calls to me; one from Brock himself (a voicemail) saying he’s at my house “looking at the roof now and I’m going to get this taken care of” and another from Bailey who said “I’m sorry there’s been miscommunication and I thought they called you back but your file is open and on Brock’s desk so he will give you a call when he gets back”. Here is my phone log to TJ, Brock AND Bailey: Jan 10, Jan 12, Jan 17, Jan 18, Jan 22, Jan 23, Jan 24, Jan 30, Feb 1, Feb 2, Feb 5, Feb 13. I have never spoken with the owner of this company directly. Add on a handful more calls from my insurance agency and I’m sure we’d be pushing ~25 phone calls. Not to mention any of the follow-up emails sent after a voicemail was left. I’ve kept all my call logs, emails, and text messages. Here’s the problem: insurance deemed my roof “UNACCEPTABLE” because it’s wavy. I worked with insurance to get all the documentation they needed and even had a time set up for another inspector to meet them at the house. THEY DIDN’T RETURN MY PHONE CALLS and left me high & dry. Moral of the story is – Columbia Exteriors and Brock Steinmetz play BAD BUSINESS. They take your money and run, leaving you with a roof that can’t be fully insured. The worst part is I did my homework; it took me 5 months to find a roofer that I felt like was the right fit; I made sure to double and triple check the contract/payment terms/timeline; I even made sure that I paid AFTER the work was complete. How would anybody know that a professional would do work like this? News is, you wouldn’t unless you were a roofer and/or an inspector with the eye and knowledge to understand what is “good” and what is “BAD” in terms of completeness. Now I’m stuck with a BAD ROOF. Take my experience as a piece of advice and STAY AWAY. This review will be pasted at every single portal I can possibly find so that nobody EVER has to deal with this situation like I had to deal with. If I can help just one person save their $6,000 and get a roof that meets an “acceptable” standard, then I know I’ve done what I could.