General Contractor - Tacoma, WA
We are a local family run general contractor. We specialize in home remodeling. We pride ourselves on our craftsmanship and customer service. We are highly rated across multiple pages.
I have waited a month to write this review as I did not want to seem like an angry woman - but I am. I liked Drew the one who gave an estimate. The installers were nice but I could not communicate or ask questions as we did not speak the same language. So I would send my questions to the project manager and he would respond. By that time workers had done something I had not wanted. The project was to be James Hardy totally but then I was told no baked on color for soffits and fascia? so it needed painting. Nice guys but really poor job..my 70+ year old husband ended setting up and up on scaffolding and doing the painting!! We had put 60% down and then the owner demanded - on the phone - the balance and sent a man (i didn't know to my door to collect)...I still had a mess everywhere. When I said not until done - he got mean and bulling to the point I was in tears and handed the phone to my husband. I have worked in health care 50 years and know how to deescalate but he has badgering and so abusive I could not deal with it. We ended up paying before job done with landscaping destroyed, deck damaged screens on window damaged and no way to have them fix when they were paid. Love the look of the James Hardy siding, liked the online portal (the workers did not post ) but I could send concerns. We spent the last 4 weeks repairing and trying to fix the mess left. I would not recommend the company! The owner was unkind and abusive - would never work with him again! project manager travis - good to work with but his apology was not enough to fix the problem. Should have done with one of the other 5 estimates I got. AVOID this company
The owner, Jon Jordan, hired my boyfriend to build/develop both the landscape and paver side of the business he claimed to be building. During his time at the company, he only ever worked on Jon's house. He operated heavy machinery equipment, that he was told to rent in Jon's name, not the business, to clear and excavate a forested area for a 78' x 36' tennis court. He leveled the ground, built drainage, set forms and compacted the gravel so everything was ready for concrete to be poured - which my boyfriend was also going to do. All of this he did by himself, which alone is a huge OSHA safety violation. After months of requesting other laborers, he asked for a raise, since what he was doing was clearly outside the scope of the position he was hired for. Jon not only halted the tennis court, but began decreasing his hours and assigning random tasks at his house: build a fence, fix the sprinklers, install a solar powered gate - which Jon now advertises on his website as though his company performs these things. No, my boyfriend built up the stone wall and installed the gate pictured on his website, at Jon's house. After nearly 3 months of only working at his residence, Jon told him to meet at his office at 8am Monday 11/1 for an actual job. He messaged him Sunday night, stating the job was pushed back to Tuesday and to meet at the office 11/2 at 8am. My boyfriend showed up, but Jon wasn't there and no one at the office had instructions of where to send him. After calling multiple jobsites, a manager instructed him to go to a job in Kent. He was en route when he got a message from Jon telling him he needed a bracket for the gate, at his house in Olympia, "right now." So he turned around and dropped it as Jon requested. Before he had time to even make it back to Kent from Olympia, Jon texts him, "looks like you didn't show up for the job, find a new one." If firing him for following instructions wasn't bad enough, now Jon is threatening to withhold his paycheck. He states he has equipment he wants returned, but when we ask for a list of what items are missing, he won't provide one. Regardless, the L&I website clearly states an employer cannot withhold a final check for unreturned equipment. We have provided him the following link on the L&I website where it states both this, and that an employer is required to pay the final check on or before the next regular scheduled payday: https://lni.wa.gov/workers-rights/wages/getting-paid/paycheck-deductions . Yet, Jon is still is refusing to pay him, and still will not provide a list of what items he wants returned. My boyfriend didn't want me to say anything, but I feel the need to speak up. If you're currently employed by this company, watch out. If you're considering hiring them, don't. If they can treat their employees like this, how are they going to treat customers? If you look at the BBB website, it states they have a pattern of customer complaints.. We also discovered multiple businesses on the Secretary of State's public records that have been administratively dissolved for having no annual report - issues these people don't seem to fix, but instead open new businesses under different spelling variations of their names (Ann vs Anne, Jon Jordan vs Jon M Jordan). I don't know what they're up to, but something doesn't add up. I highly recommend staying clear!!
If you are lucky enough to get Daniel and Jordan as your crew, you are in for a treat. These guys are amazing, they know what they're doing, and they seem to really enjoy what they're doing. I have never had a building experience go so perfectly than when Daniel and Jordan built my deck and privacy wall along with my access ramp and steps. They ask questions and more importantly they truly listen. They went above and beyond my expectations. At the end of every day they made sure everything was in its place. Their work is exceptional! I truly enjoyed having them at my home every day.
We decided to add a deck under a car port as part of a minor exterior upgrade. We got a quote from Evergreen Home Exteriors (EHE) that was reasonable and accepted their bid. We paid 60% down to get the project materials ordered. All of that was in early August. At that time, the EHE rep said we should expect about 45 day delay due to project backlogs. The delay was ok with us. EHE requested that we use their customer website to communicate with EHE. We heard nothing after 45 days so I left a voice message requesting an update. I got an email referring us to the EHE Customer website, and there read a very terse message that materials had been ordered. No date info was included. I also queried about probable start date for the actual construction but did not get a reply of any kind. Subsequently, believing that EHE would give us at least a heads up as to the likely construction date at least a week or so before actual work would begin, my wife and I went on a camping trip to Idaho planning to be gone about 10 days. On Day 4 of our 10 day trip, a Wednesday, our house sitter called us and said someone was at our house to deliver materials - beams and planks - and did we know about that delivery. We did not, but weren’t surprised too much as we knew materials would be coming towards the end of September. I immediately called to EHE Admin, asked what the plan was for the construction to start and learned, somewhat to my surprise, that the deck project construction was due to start the next day -Thursday. Fortunately, we were at a point in our Idaho camping trip that we could abort the remainder of that trip and get back quickly. The EHE Admin person - a very pleasant woman - gave me the Construction Supervisor’s (Dave) phone number and I called Dave who confirmed the construction would, in fact, start at 8AM on Thursday (the next day). I asked that the construction crew delay starting the construction until we got back and I told Dave we would be back no later than 11:30. Dave said not to worry as the Carpenter team of Danny and Bryce has preliminary work - measurements and design work to do - so he doubted they could do the real building until noon. We got back at 11 on that Thursday and Dave was correct. Danny and Bryce had gotten there early, planned the work, did the initial board cuts and were laying out the pieces to verify placement and plan. From there on, the work went extremely well. Danny and Bryce proved to be master craftsmen. They built the deck above an uneven sloping concrete pad which required a great number of careful cuts to match the surface and the two uneven sides that encompassed the deck area. Danny was meticulous in his work, and he and Bryce worked as a crew seamlessly and smoothly. I asked a ton of questions and Danny answered every question and provided extra information that I’d not thought to ask. I took a flock of photos as they worked so I had a very clear understanding of what they were doing and why. In all the interactions, both Danny and Bryce were very polite and courteous. I learned a great deal from watching these two pros work and I strongly recommend that you ask for Danny and Bryce if there is anything about your exterior projects that require “out of the box” thinking. That’s what our deck project required and Danny and Bryce performed this construction brilliantly. There was one more slight hiccup in the scheduling in that they could not work on Friday due to limits on weekly overtime. So the work started on Thursday, but did not conclude until the following Monday. That was no concern to us as Danny and Bryce made adjustments to their work plan to accommodate a special need I had. They accommodated my need easily and everything worked out great. The deck project is even better than we had hoped and we’re extremely happy with the job. The only score down grade on the 5 star scale had nothing to do with the deck itself, but rather about the lack of coordination between EHE and us to advise us of the materials delivery and build schedule. Had we known that beforehand, we would have curtailed our camping trip and returned Wednesday evening and Danny and Bryce might have been able to get the deck built in just one day. I would like to also point out that everyone we talked to and worked with at EHE were extremely courteous and apologized for the oversights regarding coordination with us. They explained that COVID had disrupted the flow of materials to our area and when the materials finally arrived they felt compelled to press on as fast as possible because so many projects had loitered awaiting materials. That made utter sense to me. Because the star rating limits to either 4 or 5, I selected 4, but my rating would really be 4.5 and the overall score should reflect that actual number. Bottom line - EHE lived up to the hype for top quality construction which is the most important thing. And, I wholeheartedly applaud the high quality workmanship and work ethic that Danny and Bryce displayed. Both were a real treat to meet and a pleasure to watch work. Thanks EHE for a great job!
11507 Steele St S
Tacoma, WA 98444