Hot 2 Cold Inc.

Health did a great job, he put the customers needs first. He came out after normal hours to install my AC drain line prior to having decking completed the next morning. I will be using Hot 2 Cold to service my AC . Thank you Hot 2 Cold.

We hired Hot 2 Cold to redesign all of our duct work, add 4 returns, add Hepa filter to air handler and replace air handler platform. Job called for 3 full days of work. When my husband arrived home the first day of work, he went out and looked at what they did and noticed that they did not replace air handler platform they just added the Hepa filter and put everything back. We mentioned this to the lead installer the following day and he said there wasn't anything wrong with the platform that the leaks were coming from the duct work in the attic. We told him we wanted it replaced as it stated in our contract. Instead, they just painted the platform with mastic. We also noticed an area in our grass where it looked like a grill had been spray painted it turned out to be a grill in our living room that was not a standard size so they just spray painted it and tried to pass it off as new. After seeing this along with the supply plenum and mixing boxes also being reused we contacted James. He said he talked to the owner and they would contact the crew to make sure they replace the platform, mixing boxes, supply plenum and the grill in the living room. As you can imagine we were not feeling good about our decision to hire Hot 2 Cold. So we decided to tell them we want to take pictures once they pull the air handler back out and before they put it back in. That is when we realized why Jeremy didn't want to pull the unit back out, not only did they not replace the platform, they did not seal the return plenum as he stated he did the day prior. On what should have been the last day of the job they still had to remove the air handler, seal the return plenum and replace the platform, cut in the 4 new returns and run the duct work for those returns. We spoke to the owner, Wayne, he assured us that if we allowed them to work one more day they would be able to finish the job so we agreed. They had a full crew working all day. Jeremy came in around 6pm and stated that they were finished. He said the only thing left to do is to wait until Wednesday for the drywall repair guy to come fix the dry wall issues. The next morning when my brother went in the attic to take a look he discovered that the new return trunk that was replacing a 14'' undersized return trunk was replaced with a 10", the mixing boxes were reused and there was cold air leaking in the attic since they didn't tape or mastic. The supply is only carrying 1000cfm and the return 300cfm. Per the contract they were to redesign the duct work produce 1200 cfm on supply and return. We shut off our system, we didn't want to damage it by restricting it to a fraction of the unit's minimum cfm requirement. We called the owner on his cell phone no answer, we called the office and even our salesman to request that the owner contact us. When Mr. Giese called my husband back, he admitted that the crew did not finish, but were too embarrassed to tell us. They did complete it, they just didn't do it as the contract state and they hoped they would get away with it. When my husband talked to Wayne later that night he gave him yet another opportunity to come out and fulfill the terms of the contract. We stated we didn't want the original crew and we wanted him to be present for the time it took to finish the work. He had every excuse why he couldn't come. He was not willing to work with us and at the end of our conversation, before hanging up on us he said, "do not contact me again unless it's to give me your attorney's information". We have had 3 companies come out to give us estimates in what it would cost to fulfil what we contracted Hot 2 Cold to do and according to the 3 quotes all duct work installed by Hot 2 Cold needed to be replaced with a larger duct to achieve 1200cfm. We received a certified letter on 4/16/18 from an attorney by the name of Denise N Murphy, Esq located in Safety Harbor, FL. It stated she has filed a construction lien on our home behalf of Hot 2 Cold for nonpayment. We had no choice to hire an attorney to contest the lien, but our attorney did some research and found out that the lien that Mr. Giese and/or his attorney sent us was a fraudulent lien. Here we are 3 months later we have paid over 2 thousand dollars in attorneys fees and in supplies just to be able to run the system and our house still doesn't cool properly. We are still trying to get back $2658 deposit we paid him at the beginning of the job. We gave Mr Giese many chances to correctly do the job. After all of this is said and done we will still have to hire a company to come out and completely redo the job correctly.

I used Hot 2 Cold for a 2nd opinion (Wow so glad I did) after another company told me I needed an entire new unit. Turns out I Didn't at all - Hot 2 Cold fixed my unit without issue! Great service, great value & trustworthy.