Farrell Brothers Plumbing and Heating

The tech came out, gave me a very vague idea of what's happening to the tune of $3400. He said that the break was around a fairly specific point underground. They scheduled the repair, came out in a fairly timely manner. They excavated where they said that they would and "repaired" the pipe (this is just what they told me). They put a camera through the line again to be sure that it was repaired and they said that it was broken in another spot. I called the city to see if it was covered and it turns out that they never got the required permits from the city, they just tried to do a rush job and hide the fact that they were doing anything here. Aside from that they said that there was an additional $6000 in repairs that they had to make, but we could use our plumbing in the meantime until we gathered the money for the 2nd repair because it "wasn't going to be any worse than what it was before". Fast forward 3 weeks (everything working great) we walk outside and there's sewage spewing from the section of sidewalk that they dug up to "repair" the section of pipe. I called Randy (the man that I had been communicating with) to ask if there was any possibility that the pipe had come loose and started leaking. He was EXTREMELY RUDE to me and pretty much brushed off my concerns told me that "our work is always quality and doesn't break" and gave me an "I told you so" and rushed me off the phone. I called the office to request that someone come out and dig up the work that had been done to show me that the pipe was in its proper place and fitted the way it should be moreso for piece of mind that our money didn't just get thrown out the window for shoddy workmanship. The halfway decent office guy "Tom" told me that they would be out with a camera (which had been attempted 7 times before but with no success). So the tech came back out and of course, the camera didn't work. I called Randy back and in so many words he refused to come back out and dig this pipe up to show me that his work was not the problem. Can I just add that this hole is about 3ft wide, 3ft. Long, and 3 ft deep, so it's nothing that would be a huge deal to do, in fact I'd do it myself but I'm pregnant. So as of now we have paid $3400 to be worse off than we were to begin with. We've been told that the work was done but no proof, no photos, no consults through the job. This is just the crappy tip of the iceburg when it comes to this job, there were several times during my interactions with Chris, Randy, Tom, and the tech where they were very short, rude, unorganized, and unwilling to provide any sort of quality customer service. My advice to you is to go with an insured, reputable contractor. It may be more expensive but this has not been worth the money that was "saved" because we still need to replace the entire line also to the tune of $7200.