HVAC Contractor - Albuquerque, NM
Average rating
4.85
4.8
Average rating
Heating, Air Conditioning and Plumbing Excellence Since 1928 Since 1928, Grandpa Wagner traveled to his first plumbing service call via bicycle. Today, Wagner Mechanical still services the heating, air conditioning and plumbing needs of Albuquerque and Santa Fe, NM. We specialize in designing, engineering and installing complete comfort systems for existing homes and buildings. We pledge to tell you your costs up front and review any details or limitations of the proposed solution. We back this philosophy with our exclusive written guarantee: We promise to do the best possible job every time, if we do make a mistake we promise to do everything possible to make it right! That means we're not just guaranteeing the functionality and equipment, we're guaranteeing your satisfaction as well. Satisfaction Starts with Professionalism From our expert sales engineers, to our dedicated field personnel, your service starts with our professionalism. Our entire company ensures your experience is hassle-free and enjoyable. Our professional, polite craftsman will treat your family and your home as they would their own. They will go to great lengths to protect your floors and clean up their work when finished. You can trust our technicians because we drug test and rigorously screen each of them; we hire only those who the owners and managers feel comfortable having in their own homes. Wagner Complies with Codes, Licenses and Laws Wagner Mechanical's professionalism permeates everything we do. As a licensed contractor, we obtain all required municipal and state permits. We are insured for Workers Compensation and for liability insurance to protect you. If an uninsured worker is injured on the job, you can be held liable. Or, if there is an insurance claim due to a fire or an accident that is related to unlicensed work or work with no permits, your insurance company may dispute the claim. Plus, selling your home is that much easier when you can avoid questions related to licensed, approved workmanship. High-Quality Craftsmanship Starts with Training and Support Wagner Mechanical belongs to multiple trade associations, which gives us access to top-quality products and the industry's best practices and training. Our 'champion' technicians attend regular training and safety sessions to stay abreast of the latest cutting-edge techniques. Wagner supports each of these qualified field technicians with experienced field supervisors and office support. Field supervisors are available to provide valuable backup to the technician on every call. The office support personnel can order special parts or help answer customer questions. What does this mean for you? Answer: Peace of Mind. Save Money with Discounts and Energy Savings Wagner Mechanical's customer discount program, called our Comfort Club, maintains your equipment annually. Have you ever called for service during an emergency like no AC on a 100 degree day - or no heat right before the Holidays? It's right then that you need Peace of Mind. One call puts you at the top of the priority list for service. But that's not it. Our Comfort Club members also receive additional discounts on service AND parts. You'll hear from us twice a year for your professional tune-up and precision cleaning of you homes heating and cooling system! All this for one low monthly rate!
Average rating
Paul Daniel V.
First, I haven't ever written a review, let alone a bad review, for a company on Facebook, Google or anywhere for that matter. I tend to let these things slide but today I have been hit with a major customer service failure and I am too damn hot to let it go. I made an appointment on Monday to have our two Swamp Coolers serviced and turned on. The appointment was made with Wagner Electrical of Albuquerque, New Mexico, located at 7900 Jacs Ln, Albuquerque, NM 87113. Our house had been at 88 degrees for a week due to very hot weather. They gave me an appointment for today, Friday June 18th. I was told the service technician would be available at some point during the day but they could not guarantee a time until Friday. Friday came and they give me a time of "after 2:30 pm" Friday afternoon. 2:00 pm comes and they tell me it will be after 4:00 pm Friday afternoon. At a little after 5:30 pm Friday evening, the technician arrives and goes up on the roof and tells us that he can't do the work until Monday or Tuesday of next week because it is too late to get the parts he needs. He actually had the gall to tell us that "I don't know why they sent me here in the first place being as late as it is." I had personally told Wagner Electrical, upon scheduling the appointment on the previous Monday, that both of the Swamp Coolers needed new belts and pads. I received a quote for the work and agreed to it. Somehow none of this information was given to the technician before he arrived and because we were pushed to the end of the day there was nothing he could do but leave us to our 88 degree home, after waiting five days for this appointment slot. Now we are expected to go through the weekend and into next week without the service that we were quoted and scheduled. Well, too bad Wagner, I have booked another company to come tomorrow and do what you couldn't. I will pay the extra money to have a technician from a different company come on a Saturday and do the work you put off all day Friday and then walked out on without so much as a "Sorry." WORST CUSTOMER SERVICE AND COMPANY PERFORMANCE I HAVE EVER ENCOUNTERED WITH A SERVICE TECHNICIAN COMPANY FOR ACCOUNTABILITY, SCHEDULING AND FOLLOW THROUGH. What a waste! I wouldn't trust Wagner Electrical of Albuquerque with turning on a faucet at this point. We were merely an after-thought at the end of the day and for that I will not recommend this company for any work to anyone, friend or stranger.
Address
7900 Jacs Ln NE
Albuquerque, NM 87113
Photo | Project | Date | Description | Cost | Home |
---|---|---|---|---|---|
Santa Fe 2000 | Aug 2000 | Permit Number: 00-00001408 Permit Type: BUILDING PERMIT COMMERCIAL Permit Description: ALTER/REPAIR INT COMM/INDUST/INST | $68k | Santa Fe, NM | |
Gas Appliance Connection Santa Fe 2010 | Mar 2010 | Permit Number: 10-00000289 Permit Type: MECHANICAL/GAS PERMIT Permit Description: SECONDARY PERMITS - RESIDENTIAL GAS LINE FOR NEW UNIT | Santa Fe, NM | ||
HVAC Services Santa Fe 2009 | Aug 2009 | Permit Number: 09-00001253 Permit Type: MECHANICAL/GAS PERMIT Permit Description: SECONDARY PERMITS - RESIDENTIAL | Santa Fe, NM | ||
HVAC Services Santa Fe 2008 | Sep 2008 | Permit Number: 08-00001782 Permit Type: MECHANICAL/GAS PERMIT Permit Description: SECONDARY PERMITS - RESIDENTIAL | Santa Fe, NM | ||
HVAC Services Santa Fe 2007 | Nov 2007 | Permit Number: 07-00002358 Permit Type: MECHANICAL/GAS PERMIT Permit Description: SECONDARY PERMITS - COMMERCIAL | Santa Fe, NM | ||
HVAC Services Santa Fe 2000 | Oct 2001 | Permit Number: 00-00001408 Permit Type: MECHANICAL/GAS PERMIT Permit Description: ALTER/REPAIR INT COMM/INDUST/INST | Santa Fe, NM | ||
HVAC Services Santa Fe 2000 | Oct 2000 | Permit Number: 00-00001898 Permit Type: MECHANICAL/GAS PERMIT Permit Description: SECONDARY PERMITS - COMMERCIAL | Santa Fe, NM |