Empire Yard Maintenance

We hired them on 10/07/22. The crew didn't show up at scheduled time (9:00 am), so I had to call them to ask them what was going on. Robbie said they were running late because they had to pick up something before coming to us (?), but he also said that they would arrive between 9 and 10. The first crew showed up past 10 am. I asked him, "Are you going to do this job all by yourself?" He said, "Another guy will arrive soon (So, he IS LATE.)." I also said, "Are you going to start with backyard or front yard?" He said, "Doesn't matter. Do you have a mower? Does it work?" I answered "Yes." to both questions. Then, he said, "Alright. Anyway another crew will bring one in just in case." And he called that another guy to tell him to rent a mower at Lowe's before coming." Why have you NOT been prepared? Then, the mowing crew would arrive even later!! He started the job on front yard. More than half an hour later, another guy showed up. Believe it or not, this tardy guy was chit chatting to the first guy next to him without doing anything for 30 - 45 minutes!! Hello! You guys are working by hour?! Finally both of them got to work around 11:00 am and left for lunch for about 1 hour. At that moment, there was no sign of the mowing crew would show up. They started backyard a bit without mowing. I said to them, "We have a mower, you can start mowing!" The first guy said, " The second crew will come soon with a mower. We are leaving soon (??)." In 10 - 15 minutes, he knocked on the door and asked me to pay for their job because they didn't know when the second crew would arrive and they didn't know how long it would take for them to take care of the backyard. That was past 3:00 pm. He asked me to pay $539. That price was for a 5-hour job when they worked for only less than 4 hours! I said, "Please send me the invoice. I will pay by credit card." Then, they left. I don't know where the tardy guy threw his cigarette butt (He was smoking when his senior was talking to me.). Anyway, according to the estimate, their quote was $90/hr and the job would take 5 - 7 hours on that day. The first crew had already used those 5 hours and they didn't finish our backyard at all. I asked when the second crew would arrive. The first guy said, "Later. Or tomorrow." That tomorrow is Saturday. They are closed on weekends! I called them right after they left to see how soon the mowing crew would come. No Answer. It was way before their office would be closed. No Call Back at all. On Monday, the 10th, I called their office and talked to the lady. The final price was adjusted, but I was told that the mowing crew couldn't come till Saturday (again they should be closed!). What kind of BS is this? I wanted to get the yard work done before the pest control appointment on Wednesday. Arriving late was a yellow flag. In addition, a tardy guy was MILKING and they were trying to have me paying for their lunch hour. And less than 50% of the promised job was done. I got the first time customer discount, but that was the first and the last service I ordered from them.