Palma tile

I hired Palma Tile to do new flooring on whole house ( tile in entry, hallway, kitchen, breakfast area, 3 baths, and laundry room/ carpet in 4 bedrooms/ laminate in family room) His quote was the most reasonable out of 3 bids. Before the start he went out if his way to come and show me samples of everything. In the end, I bought my own high gloss polished tile and laminate. He provided the carpet. I wish I had selected the laminate he offered first though! Mine was cheaper and it shows... Overall, he and crew did an excellent job. Our concrete had some problem areas (bumps and dips) but he figured how to hide the worst parts without us having to incur extra money in a leveling job. The grid lines for tile are straight and even. Baseboards that we're broken were replaced with new ones. Got 2 new toilets and he changed those too. He even showed me how to do it so I changed a 3rd toilet myself afterwards. Everything was left clean, no tile haze whatsoever. They worked relentlessly to finish in record time. Love their service attitude. House look was transformed just with new flooring!! Thanks Arturo.

I am so unhappy the work from this company. Nothing was caulked. The flooring is coming up. I keep finding places where the painters cut corners. The cleaning people never came to clean up the mess in my home and my garage. The company owner jerked me around for months after saying they'd come fix everything. Ignored my calls.

I had them do two jobs for me Cristian was the man who showed up. On both jobs they made promises that they would take care of certain items. (like getting bullnose tile for my customer). Then when the job was finished they do not come out to fix items that were not done correctly. They did not put thinset under the backerboard on the floor like specifications of the manufacture. I am still waiting for them to put grout between tiles that they forgot. I texted him and he said he would send out juan but he is not replying back to text or answering calls. It has been a week. Do not use this company. I found them on Thumbtack. They are on Porch twice the other profile has a 1 star rating they also go as Swat flooring

The contractor Arturo and his team from Palm Tiles was hired to do an entire first floor and upstairs bathroom with lay wood like tiles . This site needs a negative rating page too. Around 2000 sq ft of work. Arturo talks well about the details but does not deliver. He has told me several times he will always backup and finish his mistakes but whenever he is scheduled to come look at issues, he never shows up.No texts no communication. Once work is done he disappears. He promises things he never follows through. He was paid more than 10K for the job but as you can see from the pictures tiles are uneven, grout is missing, floor is unleveled, toilet was unleveled and loose after reinstall, grout was not cleaned up and still has grout stuck on tiles, quarter round boards not caulked or some places missing. I am very disappointed in believing the lies and promises he has made and has given him enough chances to correct it. I believe in giving people time and has given him more than 6 months for this. I have spend tremendous time cleaning grout haze of these beautiful Italian tiles and sending hours of time and money cleaning. SO DO NOT HIRE PALMA TILES FOR ANY WORK. if you want your tiles to look screwed up surely go ahead. He has asked for positive review in return for discounts. I assume positive reviews here are because of paid reviews he has bought. I cant attach pics here for some reason but if you want you tiles to be unleveled and filled with gaps surely go ahead.