Catalina Pool Builders LLC

We have experienced severe cracking in the pool installed by Catalina Pool Builders ((including cracks in the walls and floor of the pool, cracked/ decaying steps in the shallow end of the pool, and cracks in the wall and base of the love seat). Although Catalina gave me a life-time warranty on the pool structure, they have not completed the repairs and are refusing to do so. At the time of the pool purchase, Catalina stated that they were specifically adding in an underground drain pipe on the north side of the pool to allow drainage along the bank next to the pool. This was not part of Catalina’s normal installation process and was an additional item that Catalina installed to allow drainage of water. The problems in the love seat area first appeared in 2013. At that time, Catalina indicated that the problems in the love seat area were just surface cracking of the plaster and replaced the plaster in that area in late June / July 2014. I notified Catalina of the latest issues with the walls, the steps, and the love seat in August 2016. I was told that someone would come out and that these would be addressed by the end of the 2016. Catalina delayed the inspection/repairs from 2016 to 2017 & indicated that everything would be addressed before the 2017 summer season. In May 2017, Catalina and an engineer inspect the pool. Eventually, the Engineer determined that there were problems with the pool installation performed by Catalina (poor drainage around the pool installation). . I now have an empty pool with three jack-hammered holes in the bottom of the pool. Algae is growing and mosquitoes are breeding in the bottom of the pool. I have lost an entire summer swimming season because Catalina has refused to repair the pool.