Mr. Handyman of Franklin and Brentwood

🌟☆☆☆☆ I had a truly disappointing experience with Mr. Handyman on June 15, 2023. They were hired to perform repairs and paint various areas of my home. While the towel racks and hooks were satisfactorily hung, and the bedroom paint job was nearly flawless, my bathroom is a different story. The initial paint job in the bathroom displayed mismatched areas where the paint was clearly not blended properly. After contacting the owner, they sent out a crew to fix the issue. They repainted the area, but the results were far from satisfactory. Some areas were blended well, but several defects remained, including around the door's outer edge, the light switch, and the outlet. My frustration escalated when the owner, instead of addressing the problem, questioned the quality of the paint used, even though I had provided photographic evidence that the paint used was Farrell-Calhoun, a reputable brand with over a century of history. The owner dismissively called it "cheap" and attributed the color difference to the paint quality, even though the same paint was fine on the wall where only a towel hook needed replacement. I offered the owner multiple opportunities to assess the issue in person, but he has not chosen to come to my home to evaluate. To make matters worse, he's insisting that I hire them again – essentially demanding more money – to rectify the problem. His sudden silence in response to my messages and calls is disheartening, especially considering he's a business owner. Based on this experience, I strongly advise against using Mr. Handyman in Brentwood. It's worth mentioning that my suspicion about the effort put in by the contractors seems valid, given their chronic lateness during both visits. This seems to be a recurring problem according to other reviews I've come across. Additionally, I'd recommend choosing a Handyman branch that employs staff rather than subcontractors for better accountability and quality control. I'd attach images to this review if Google permitted. All in all, I cannot recommend Mr. Handyman Brentwood to anyone after this disappointing encounter. I will be posting this review on Porch Reviews (and other platforms) regularly in hopes of preventing others from having a similar outcome.