Our Family Handyman, LLC

We booked Kyle to remove an old, wall-mounted microwave, install new microwave brackets, mount a brand-new microwave above our oven, and put two screws in to anchor an already installed dishwasher. We paid $425 for this work. Five months later, our microwave just fell off the brackets after someone opened the door. After seeing that Kyle used velcro sticky tape to secure the very heavy, very large 30" microwave to the brackets (just the velcro tape, no screws) and the right bracket was so wiggly it wasn't installed into a stud, I called and left a voicemail saying I had questions on a job he did for our office. I received a call back from Kyle within an hour. When I explained what had happened and that it seemed like he used velcro tape to anchor a microwave to the brackets and the brackets weren't installed securely to the wall, Kyle said he wanted pictures and to come back and look at the job in-person because he couldn't remember doing the job that way. I immediately sent him a picture and videos of the broken microwave and brackets and he never responded. Over the course of two weeks, I've called and left voicemails and sent follow-up emails with no response. I would not recommend using Our Family Handyman due to the poor quality of work, the amount of money this has cost us, and the complete lack of response from Kyle and Katie.