4 Seasons Heat & Cool

My business with Mr. E********* began in the summer of 2014 when the heat strips on a previous Air conditioning unit in my home were not turning off, causing a spark and small fire in my house. I called John to check out the unit and do any necessary repairs to get the unit running safely again. He was recommended to me by a general home maintenance repairman who I had had good experiences with after meeting through family. At the time of that visit, he did some repairs for a little over 100 dollars, a much simpler and cheaper solution than I had anticipated. He told me that the unit was old, and that this should only be viewed as a temporary fix, recommending that I replace the entire unit within the next 2-3 years. I took his advice a little less than 2 years later in Spring 2016, in anticipation of the Summer heat. Having been pleased with the repair that got our A/C back up and running for the past year and a half between the fire and my choice to get a new A/C, contacting John to do the install was a no-brainer, as I considered him trustworthy and competent at that point, and he promised us a good price on a good A/C. The unit that we ended up agreeing on was a 3.5 ton 14 seer Ruud Heat Pump. I had mistakenly believed that the previous unit we were replacing had been a heat pump, ignorant then of the differences between a heat pump and a purely electric air conditioning system. I also mistakenly believed that the old unit was a 3 ton and 13 seer unit, when it was likely smaller. Our house is very small, but with high ceilings, thus needing a more powerful air conditioner than other houses of our square footage. In the heat of the summertime, the A/C unit that we were replacing could not maintain the 70 degree temperature that we wanted to keep in our house. So, given those factors, this Ruud Heat Pump with a higher SEER and tonnage should have been just the right fit, an John agreed that it would be more efficient, effective for maintaining the temperatures we wanted in the house, and be a solid 15-20 year investment for our home. Upon getting the unit to our house and uninstalling the original unit, he and his crew discovered and remarked upon the original unit actually not being a heat pump. they did not say anything about this being a problem, but as it in fact did later turning out to be one, it is something I remember in retrospect catching them by surprise. From day one, there were consistent and significant issues with this air conditioning setup. WIthin hours of the installation's completion, I had to call John back to the house due to the unit shutting down and starting up, back and forth, constantly. He found that his workers did something incorrectly upstairs with the indoor part of the installation and said he'd fix it. This was one of numerous short-term shortcut fixes provided by John over the months that we used this air conditioner. It ran a little better after he fixed the indoor issue he mentioned, but it wasn't long at all before the same issues started to arise, leading us to go out in the summer heat to the breaker box to shut off power and trun it back on to get it to come back on. This was something we had to do well over a hundred times in the less than 9 months that the A/C was ours. IN addition to never being able to manifest a lasting solution to the brand new, top of the line A/C's issues, John also seemed reluctant to come out and look at the unit, typically having to try numerous times over a period of a day or 2 to reach him by text or call before he finally would answer his phone. IN contrast to being eager for us to be satisfied with our system, indications pointed to him ignoring voicemails and texts unless I was persistent. Fast forward to January 2017, and the issues with the A/C turning off begin getting worse and more frequent, with us practically completely unable to use the A/C. We decided to finally consult another HVAC professional with a great online reputation to come and loook at the setup to diagnose the problems. When he came out, he said that the setup was one of the worst he had seen, partially due to the unit being 'grossly oversized' for the space, but more to do with the way that the unit had been wired to the house. Though the technician claimed there was a lot wrong with the way it was setup(which was not surprising me concerning John's admission that something hadn't been put together right when he had to come back on the very day of the installation, on top of all the issues we'd had with it over so many months), one chief issue that was easy for a layman like myself to understand was that Heat pumps require more electrical wiring than purely electric air conditioners. the unit that came with the house when we moved in was in fact an electric, despite my misconceptions, and the wiring in the house corresponded to that, having less than the minimum amount of wiring needed to properly install the unit. I believe that John knew that this was a shortcut that he had made to force the installation of our chosen unit continue, despite the revealed problems with such an installation. In the end, we had the A/C unit removed and a new electric one installed that has so far been doing an amazing job, without any erratic shutdowns, or shutdowns at all, save for when it has adequately heated or cooled the house to the set temperature. We asked John for a full refund and brought up going to small claims court to get the amount back, as he denied these issues being the problem, and would not offer any solutions that we felt safe going forward with, wanting to use this new professional for future work instead, having lost trust in John. John's priorities were all about his interests, telling me that he would take too much of a loss in giving me a refund, putting his loss above the extra thousands of dollars that I needlessly spent before getting a proper A/C setup.

I have used John for my A/C work for the last 10 years. He has always been reliable and professional. I can't say enough kind things about him. Great service- great pricing! And he backs it up with quick reliable warranty service. I am a general contractor and I would not use anyone else.

John is fantastic at what he does and is a pleasure to work with. I could not recommend him more highly. Sam Archer

As a general contractor and home owner I've been doing business with John and 4 Seasons for 10 years. He's always been very responsive for me and my customers. I will continue to refer John and 4 Seasons.