Austin Handyman 512

In November 2018 the owner of this company convinced the priest and maintenance guy at our church that they should replace four working but aging Trane units with what new units. Their understanding was that the units would be replaced with new Trane units. The quote stated “4 tons Ameristar Matching Units by TRANE”. The word Trane was capitalized in the quote, and so the church folks believed they would get Trane units. The finance council requested competitive quotes, but no surprise, Trane and American Standard quotes from another company were much higher. Unfortunately, Ameristar is a low cost (imported I believe) ALTERNATIVE to Trane – or as the company owner told me “like comparing a Toyota with a Lexus”. By time the finance council was aware of this surprise, the units had been installed and the invoice paid. This kind of business process seems deceptive, if not bordering on fraudulent. I would strongly suggest that anyone thinking of doing business with this company should be very careful. Get bids with exact make and MODEL NUMBERS, then get competitive quotes. A word to the wise, don’t get fooled.

Worst customer service EVER . Home warranty company sent him out to check on my AC unit . He told me my HW wouldn't cover the maintenance (which was a lie). He took the $60 service fee with the promise he would follow up with the company that evening and call me to make arrangements. He never called, never followed up with the HW company, and refused to take my calls or return my messages .He left me with no AC for 15 days in July.