CUMMINS APPLIANCE CO

We recently made our 3rd purchase over the past 2 years from Howard Cummins - and based on our cumulative experience would rate Cummins Appliance as excellent. So far we've purchased a downdraft vent, LG 3900 Washer and Dryer and this past week a Bosch 800 Series dishwasher. Each time I've found Howard to be extraordinarily responsive and patient. I was confident each time that he provided the insights that allowed us to make the best purchase decision. As an independent local business I was concerned he wouldn't be competitive on price. I actually found out he was very competitive with all of the chains that sold the washer/dryer and dishwasher. I also want to take time out to recognize Alexander Smith, who installed both the downdraft vent and the dishwasher. Both times he was timely, efficient, left the space the same as he found it - and was friendly at the same time. He also went out of his way to find a creative solution when the new downdraft vent did not fit into the space where the prior one was installed 25 years ago. He was persistent and wanted to make sure we were satisfied customers. I suspect we'll need to buy more appliance sin the future - and Cummins will be our 1st choice!

I purchased a renovated home from a CDC in Baltimore. Cummins Appliance supplies all the appliances for renovations done by the CDC. In my purchase agreement with the CDC I negotiated an upgrade in appliances; however the CDC required me to buy the upgrades from Cummins. Service from Cummins has been horrible. 1st they did not install the washer and dryer the way I asked them to – and they agreed to. 2nd when they installed the gas range and did not install it correctly and gas was leaking. I called BGE – they sent a man out and he found the leak at the range connection point. I had to pay a handyman to fix the problem with proper pipe sealant. 3rd when they installed the range they broke the electric receptacle and my handyman have to replace the receptacle. I found out about the receptacle because the range would work, then not work, repeatedly as the electric power came on and off. I am concerned that the installers may have caused the electronic controls of the range to be damaged. I called Cummins and spoke to Mr. Cummins, he told me they would not send out a repair person because they are not a certified repair representative for Samsung. He told me I had to call Samsung but relented when I told him I wanted him to come and get the range and refund my money and said he would personally call Samsung and have them contact me. Samsung called me after a week or so. I told them my story and that I wanted a factory rep to come out and check the electronics on my range. Samsung told me they could send out a rep and if they found a problem it would be repaired free of charge under my guarantee; however if there were no problems I would have to pay for the service call (starting at $75). I asked to speak to a Samsung customer service supervisor. Several days later one called me, I repeated my story and got the same response. I asked to speak to the supervisor's supervisor and was told one would call me. It has been several weeks and I have received no call back.