Countywide Heating & Cooling

Countywide is perfect if you want to pay for a job that won’t be done right or get finished! We paid $4700 to install an air handler and AC unit. Countywide also said they would put in a smart thermostat for us. We originally had one thermostat, Countywide removed this thermostat and attempted to put in a smart thermostat. Countywide was unable to get the smart thermostat to work with our AC and heater (boiler). Countywide’s attempted solution was 2 thermostats, a smart thermostat for the AC and a regular (dumb) thermostat for the heater, this would have been okay, but they couldn’t get this to work either. Counywide visited our house 8 times to try get the thermostat working and they still were unable to do so. Countywide should have simply said they were unable to put in a smart thermostat and put in one regular thermostat – that would have been a fine solution. Sadly, they left me with no working thermostat for the AC – and they tried to charge me for their time on their last visit – which still left me with a non-working thermostat. I tried for several weeks to speak with Dave, the owner at Countywide, but he never took or returned my calls. I called another contractor who was able to get the AC and heater working through the smart thermostat in 2 hours. In summary, I paid $4700 for a new ac and Countywide didn’t leave me with a way to turn it on. If customer service is Countywide’s #1 focus, wow!

Countywide is perfect if you want to pay for a job that won’t be done right or get finished! We paid $4700 to install an air handler and AC unit. Countywide also said they would put in a smart thermostat for us. We originally had one thermostat, Countywide removed this thermostat and attempted to put in a smart thermostat. Countywide was unable to get the smart thermostat to work with our AC and heater (boiler). Countywide’s attempted solution was 2 thermostats, a smart thermostat for the AC and a regular (dumb) thermostat for the heater, this would have been okay, but they couldn’t get this to work either. Counywide visited our house 8 times to try get the thermostat working and they still were unable to do so. Countywide should have simply said they were unable to put in a smart thermostat and put in one regular thermostat – that would have been a fine solution. Sadly, they left me with no working thermostat for the AC – and they tried to charge me for their time on their last visit – which still left me with a non-working thermostat. I tried for several weeks to speak with Dave, the owner at Countywide, but he never took or returned my calls. I called another contractor who was able to get the AC and heater working through the smart thermostat in 2 hours. In summary, I paid $4700 for a new ac and Countywide didn’t leave me with a way to turn it on. If customer service is Countywide’s #1 focus, wow!

Great job and came out within an hour.