LHR Plumbing and Heating

DO NOT USE LHR!! If you don't want to read the whole review, in short, they put in a faulty piece when fixing my hot water and after being told by the manager that they would provide some sort of refund, I never got a call back from him or refunded despite reaching out nicely to them for over a month. Longer version: I had problems with my hot water. When they came to figure out the problem, they told me it was likely my shower pistols, so they replaced them (and charged me a pretty penny). When that didn't work, they recommended replacing my mixing valve on my boiler, to which I agreed. They replaced it and my hot water was still not hot. So they told me that if that did not work, I would either need to replace my coil, quoting me ~$1500 or get an electric water heater which would cost ~$1700. Instead of immediately jumping to those and spending that much money, I got a second opinion. Another company came out and looked at it. They pulled out the mixing valve which had just been replaced by LHR and IMMEDIATELY knew the source of the problem: a faulty mixing valve. It was missing two pieces on it that were necessary to function correctly. They replaced it, for a much better price, and my hot water was suddenly hot again. So I called LHR and spoke with the manager, expressing my disappointment in how much I paid for a job done incorrectly. He assured me that he would call me back to discuss a refund. I never heard back from him. I called at least 3 or 4 more times to try to reach him, and each time he was "not in the office" or "on the phone" and was assured by the secretary that he would return my phone call. This has been ongoing for about 2 months. I have never heard from him. I am incredibly disappointed in this company. I highly do NOT recommend them. Do yourself a favor and use another company.