Babb Service Co.

We had Babbs complete our radon system in June. In doing so, they messed up our sub pump. As a result of this, we got two feet of water in our basement which has never happened in 30+ years at this residence. Even when water *has* been in the basement, it has been no more than an inch. In addition, in August our meter read that we indeed have radon in our house (this is less than two months from them installing radon mitigation services). I called to speak to them & set up an appointment for someone to come out & help us with this. Dora Babb was incredibly rude to me on the phone. She told me what I was saying “didn’t make sense” and when I told her I would be more comfortable to have someone come out and look at this when my husband was also home, she said, “I do not appreciate what you are insinuating”. She told me multiple times that they have a “reputable” business & have “never” had complaints & she did not believe me when I explained to her how the work had been completed. When you look at their Google Reviews, there are many complaints that are very similar to ours. Interestingly enough, their facebook page shows they have 5 star reviews even though there are negative comments on there as well. I told Dora this & she said, “I could care less about Google Reviews” & then she shared again how professional her company was & how they are licensed by the State of Illinois. Additionally, there is not a place on their Facebook page for customers to leave reviews-- that feature has been turned off. She also told us that our insurance would cover water damage. The problem is that this water damage is a direct correlation to this company damaging our sub pump (which we did not find out until later). Mistakes happen, I am understanding of this. However, when a company speaks to it’s paying customers in this manner, it is appalling. We will NEVER use Babb Service again! Beware!