Erica's Plumbing & Restoration

THIS IS THEIR RESPONSE AFTER SENDING OUT A HANDYMAN DISGUISED AS A PLUMBER WHO DESTROYED MY NEW FAUCET Hi Mrs. Williams, I am in receipt of your email below as well as the voice message from this morning. We also received your Facebook post that you do not recommend our company which Erica responded to. I attempted to call you back this morning at 11am but it went to voicemail so I do apologize that you feel we are ignoring you as that is not our intention. We pride ourselves on customer service and want to ensure your project is handled with care just like all of our other customers. That is why we took the time this morning to look into what took place at your home. Last night when we spoke with you I explained that Brandon is an experienced plumber and our employees are all authorized to repair and replace plumbing under Erica’s License. It does not require more than one tech to repair or replace a shower valve. When we were originally called out you stated that your bathroom was just redone in January of 2019 and requested that we fix a leaking shower head in the master. Upon arrival Brandon found that the screw was stripped on the interior cartridge and it was unable to be removed easily. He gave you the option to replace the valve at that time which you declined. While onsite you place a call to Moenand they stated you can try to drill the screw out. Brandon did advise you that he could attempt drilling out the screw in hopes that it would easily be removed but he could not guarantee it. Being that this screw was stripped there was no other option but to leave it leaking or try to remove it. You then decided to try to remove it and unfortunately it did not work so the outcome is the valve needs to be replaced to correct this issue. The valve needed to be replaced after Brandon exhausted all attempts of repair. We got your water back on last night and did not charge you for the call as we knew you would need to replace this valve once you were ready. I would suggest since this valve was just installed on January of this year you should call the company who installed it and have them replace it or if you would like us to replace the valve you may purchase one and we will install it for you all you would pay is the labor for the installation or we may provide you one and install it the estimate for that was given to you last night. The other option is wherever you purchased the valve or maybe the manufacturer can send you a new replacement and we will install it for you for labor only. Please let me know how would like to proceed. I do have a personal question since you have been a customer since 2018. How did your mold job with JRG Restoration go? Was Joe Ridgeway the person who redid your bathroom that you are now calling us to repair? Warm Regards, Tiffany

Inexperienced Handyman sent to y home,destroyed my property and left a mess.i am awaiting words from the company re completing the job.Its a shame that some companies chose to use handymen instead of Licensed plumbers.They may be able to fix a leaking faucet but this job was not for a handyman.