WESTVIEW POOLS

I struggled with the idea of writing this review. It's not my intent to ruin anyone's business, but at this point, we are at a loss with what to do in order to have our pool completed. We also genuinely hope to ensure no one else experiences such horrific treatment from company who clearly does not value its customers. There are always two sides to every story and I can generally give people the benefit of the doubt; not in this case. At least, not anymore. We contracted with Westview Pools in June 2020 (so, nearly TEN months ago). Cole Smith, the owner, was an excellent salesman -- full of promises and boasting of his years and experience in this business. We met with three other pool companies and decided on Westview based on that connection and wanting to support a local business versus one of the larger companies. Cole went so far as to imply that his pool customers were like "family" and we absolutely fell for it. Well-played, Sir. Well-played. We never in a million years anticipated we'd be at this point nearly a year later. Excavation did not begin until nearly two months later, in early August. This, after absolutely zero communication from Cole and us not having any idea that this was a grim foreshadowing of the impending doom of our pool-building experience with Westview. In that two month timeframe, I had reached out to a lawyer to determine if we had a legal leg to stand on at that point. It was concerning, but Cole eventually came around and we were introduced to Doug, our "Construction Superintendent". Doug has been our only saving grace in terms of attempting to preserve our sanity through this process, but we have also learned that his hands have been tied and doesn't get much out of Cole, either. The initial excuse was, of course, that Covid held up the process. Evidently, there was more demand than there was supply of pool construction materials and subcontractors. OK. Fine, we'll give you that. That held us over for a bit. Then it was a litany of personal/family problems Cole was experiencing. OK. Sympathy garnered. Bought him a little more time for the Hortons. We continued to remain patient and optimistic that our pool would be completed any day now. "I bet it'll be done by Thanksigiving!" "OK, maybe by Christmas?" No. We held out and held out and held out as much hope that we possibly could and gave that man more grace than any one human deserves. We're officially out of patience and officially convinced that our pool will NOT in fact ever be completed. Fast forward to today: We are still looking at a construction zone in our back yard and we're still sitting on empty promises of completing our pool. We still have pool equipment sitting in our garage that's been there since September after promises of "installing it early in order to keep your project moving", we still have piles of garbage strewn about our yard (this after I hauled off 4 giant bags of trash they left behind because I couldn't take the sight of it anymore), and we still have a very large, very messy (and very unsafe!) hole in our yard where we envisioned a beautiful pool to have been completed long before now. I held out for as long as I could in writing this review. We have threatened legal action, we have explored the possibility of reaching out to other pool companies to find out if anyone would be willing to complete at this point, we have attempted to talk to Cole on numerous occasions - with zero response. I can't even count the number of emails, texts and phone calls that have gone unanswered at this point. I'm sick over all of it. Please, to anyone researching pool companies, DO NOT, I repeat, DO NOT, contract with Westview Pools. And to any lawyers and/or pool companies who maybe want to tackle this nightmare with us - we're ready.

Without a doubt the worst experience we have had with a contractor. We paid them $65,000 and they (Cole Smith) never finished the job and left us with an unsightly mess replete with construction defects. We trusted Smith and he breached our trust, took our money and walked off the job. We're not alone. He did the same thing to one of my neighbors and amid a wave of burgeoning negative reviews, Smith took down his Facebook page so prospective customers could not learn the experiences of his past customers. This guy had the audacity to ask me for a $10,000 advance. Everything is subbed out and their is no supervision or quality control from Westview. You will only see them when they want a check. This guy does damage to reputable small business people.