WESTERN VAN LINES

I used Expo Van Lines (a delivery broker) for a move from Wichita to Kansas City, MO (Less than 200 miles) on Friday, May 14. Western Van Lines was the carrier that completed the job. I was told by Expo that the job may only take up to the weekend. When the movers came on the May 14, I was told that it could maybe take a week but no one could give me any concrete information. I called Western Van Lines on Monday, May 17 for an update on my delivery. I was then told for the FIRST time that my delivery could take anywhere up to 21 business days and that my items were in a warehouse in Missouri. That day was Monday, June 14. Last week, I’ve called both the carrier and the broker multiple times to get an update and have repeatedly been told that a delivery is being scheduled but had no additional details. Items were finally delivered on Saturday, July 3. I still do not recommend using this broker for your move. Unfortunately it appears the behaviors of this broker and carrier are common in the moving industry, so do your homework and get everything in writing.

AVOID AT ALL COSTS! Though I know it's hard to avoid these scammers, because the only way they get hired is through a broker, where the customer has no say in who gets hired by these equally as shady brokers. No one would hire these people, unless they buy the LIES on their website: They claim: 42 Registered trucks (FMCSA says they have 2) A+ BBB rating (as you can see here, they certainly do not) 46+ years experience (their phone recording says 75...yet they opened less than 2 years ago Long story short: For our move from Phoenix, AZ to Charleston, SC: A Moving Broker (Complete Van Lines - based in Pompana Beach, FL, don't work with them either...) placed us with Western Van Lines. Just like everyone else, we were low-balled with a quote to begin with, which then doubled (with no proof as to why) when the actual moving came. Held hostage, we continued on. The promised 14 days pass (insert lots of unanswered calls, voicemails and emails). The 2nd promise of 21 business days passed (insert lots of unanswered calls, voicemails, and emails). Then, on business day 30 (the guaranteed delivery date as noted in the contract), in a text from the boss, they told us they will not deliver to us, and demanded we come get our belongings, which we gladly did, especially when were were promised a full refund (how kind....in typical WVL fashion, we have not received the refund. Obviously. (insert lots of unanswered calls, voicemails, and emails). We are out $5000+ and way more when you take into account our having to fly to Phoenix, rent a U-Haul and drive our stuff back to SC. Only thing left is small claims court, though even when we win, I'm sure we'll never be able to collect. Another fun tidbit: while we were loading the Uhaul (our stuff was still 1 mile from our house in Phoenix in a mini storage unit), the Western Van Lines representative (laborer) assaulted my husband. Cops came and diffused the situation. What kind of "company" assaults their customers!???

Worst company ever. At the time of writing this They have had my items for 28 BUSINESS DAYS. Which is over 6 human weeks. We were told they would arrive within a few days of pick up but could be up to 21... but that “IT NEVER TAKES MORE THAN 5-7”. What a load of crap. We tried to contact them weekly to get updates to be told they have 21 days to deliver and a driver will call 24-48 hours out. Well, day 21 comes and goes so I call them for an update. My stuff has not moved since they picked it up. Every time they tell me it will be on the next truck. The next truck never has room for my items. Today is business day 28 and I am flying myself back to Colorado to rent a uhaul and free my items from their hostage. Oh yeah, they are making me pay more money to get my own things. I’ve already paid my deposit ($1300) and paid the driver at pick up ($3300) THEY HAVE MOVED MY ITEMS 10 miles from my house to a storage unit. This company is the ABSOLUTE WORST!!!!! Avoid at all costs. No communications. No apologies. Nothing!!!!!

My youngest son is currently having some health struggles. So my wife and I decided to move to San Jose to be closer to the hospital he’s getting treatment in. There was so much to move from our old house in Phoenix. We hired Western van lines to assist with the move. I have to say, they were very helpful. The crew really did an outstanding job. I honestly didn’t have to do much with the move. They packed all my stuff so professionally and loaded it into the big trailer. Every little detail was taken care of by them. I will be forever grateful for the amazing service they provided me and my family in these tough times.