Joy Plumbing

I would highly recommend this place! The customer service, professionalism and the work was outstanding! I was greatly impressed and here's why... Late last night, my heat went out and when I went to check the furnace, I discovered that my basement had flooded due to a faulty sump pump. After many calls to expensive emergency services that couldn't do anything at the time, I just went to bed. I didn't even remember until this morning that the sump pump was covered through my home warranty company. So I called them and they sent an emergency service request to Joy Plumbing and they responded in minutes! A man called and said they could have someone come out today between 3-5pm. Well at this point it was 9:30am and I was disappointed that I couldn't be serviced sooner, yet I understood. The thing was, I really needed them to come ASAP to fix the sump pump in order for another company to be able to come and extract the water. So, I called the warranty company asking them to find me another plumbing company and they informed me that it was against policy to do that (they had fulfilled my contract by providing "same day service" regardless of the time frame). I then called Joy Plumbing expressing my frustration and dilemma. You see, not only had my basement flooded but my pilot light had blown as well and therefore I was in the house freezing without any heat. And guess what, the HVAC company wouldn't come service the unit with all the water surrounding it... I completely understood that all the plumbers were already out on jobs, but I just needed to vent. The guy actually empathized with me and said "Well, let me see if I can get someone to cover my shift and I'll come take care of it myself" My jaw dropped!! I told him I'd greatly appreciate it and to give me a call back if he could. In the meantime, I called to schedule the other needed companies after this 3-5pm window. They all lined up perfectly and it was at that moment that I realized that I just had to be patient.... Around 11am, I decided to call the plumber back and told him not to rearrange his schedule and that this afternoon would be fine. His response was "Nope, I'll be there in an hour!" And guess what, he was! I was so excited. He showed up with his boots and ready to go to work in my basement "pool". He was very pleasant, courteous, knowledgeable and actually took the time to explain every option, scenario and detail of what could/should be done. I was very impressed! His phone was constantly ringing so I assumed that no one could cover his shift and therefore had the calls forwarded to a cell phone. Even withthe non-stop calls, he never missed a beat! As he worked, he continue to politely schedule other appointments as well as answer many question from other clients. I was truly amazed! I later found out that this guy wasn't just a tech on desk duty. He was the owner!! I couldn't express my gratitude enough. Since he was able to get to me sooner, so were the other companies. I now have heat and my basement is drying. THANK YOU SO MUCH TRAVIS! I REALLY APPRECIATE YOU!!!