Fixd

I had Fixd come out to give me a quote on something I wanted done to my house. They gave me the quote, I ended up going with a different company. They charged me a service fee which they state is the cost of having someone come out and look at what needs to get done. This was not said upfront with me, as I was told this was going to be a quote and they would keep my information on file. Be aware if you have this company come out for anything, you will be charged whether you use them or not. Recommendation is to use these folks last and find others willing to do a free estimate.

I came to Fixd to upgrade my A/C unit, and instead ended up with no A/C and no electricity for 3 weeks during a hot Arizona summer after their new A/C severely damaged my electrical box within 48 hours of install, which Fixd initially took responsibility for, then waited 3 weeks until the day of repairing the electrical box to tell me that they changed their mind. I am still without A/C and electricity thanks to this horrible company. Oct 6th: -New A/C System Installed by Fixd. Oct 8th (New A/C installed by Fixd destroys my electrical box): -A/C fuse explodes and downs my electrical box, nearly causing a fire. An Independent electrician came to assess the damage and took pictures of the A/C fuse, and notes the A/C was the source of damage and will need full electrical panel replacement. Oct 13th (Electrician hired by Fixd confirms damage caused by A/C): -After contacting Fixd multiple times, an electrician hired by Fixd comes to inspect the damage and notes in his report that the cause of damage is from the A/C and that the electrical box needs to be replaced. -The next day Fixd calls me back and says that they take responsibility and agreed to cover the full repair cost based on the electricians report. The earliest they could schedule was 2 weeks away - so I would remain without A/C and power during the middle of an Arizona summer for two more weeks. Oct 28th: (day of scheduled electrical box repair) -Fixd calls me right as the electrical company arrived to cut the power lines to my house, and informs me that they changed their mind and are not going to cover the repair costs. -Fixd claims that they would never go back on their word to cover the repair costs, and that it was solely because the electrician changed his report - now stating that the A/C was not at fault. After finishing my conversation with Fixd, I contacted the Electrician to ask him about this - and he said he absolutely did not change his report and maintained that the damage was caused by the new A/C. -I requested to speak again with Fixd, to let them know that their reason for changing their mind about covering the repair contradicted with what the electrician said. They have not returned my request for a return phone call. Fixd has no regard for their customers or their products and is a nightmare to deal with. I'm filing complaints with the BBB and Register of Contractors against the company.