Custom Pools & Remodeling

Please do not hire this company. I have the worse experience in my life time with them. Our pool was in good condition, however we decided to re-plaster the surface since there are some concrete were peeling off from the steps. We did not do much research during the pool repair hiring process. We are repenting that now. During the process along with plastering we replaced our skimmer too. During the skimmer replacement they did not glue the skimmer well and the skimmer started leaking and we were loosing 1-2 inches of water/day . After over 10-15 followups one Mr. Danial came to check the skimmer and suggested to do a leak test and he verbally committed that if its their mistake they will reimburse the leak detection fees. I had to spend over $500 for the leak detection. And found the leakage is happening through the skimmer which was replaced by Custom Pools. Again I did over 10 followups with them to fix it.. all these while we were loosing water over 1-2 inches per day. This has 2 issues (1) we are wasting precious water (2) my water bill doubled during the leak period. Ideally its their fault. Now the time to get the leak detection bill reimbursement, as usual they do not entertain your phone and respond your email. Some how I got hold of them dialing from a different number and finally they said, they are not going to reimburse even the leak detection test bill, which was caused by their fault. My experience was really bad with these guys and will never ever hire them and I do not recommend anyone hiring them.