craft kitchen and bath

Reckless, sloppy and poor management!!! We chose Craft Kitchen and Bath to renovate our kitchen in May 2021. The work their subcontractor did was reckless, sloppy and poorly managed. I would never hire them again! The attached pictures highlight some of the poor quality workmanship. The subcontractor who did most of the work consisted of two guys nicknamed “Alex” and “Dash”. Alex told us the two of them were from Mongolia and their real names were very hard to pronounce. Dash couldn’t speak English and Alex pretended to not understand English sometimes when questioned about some of his workmanship. Alex claimed he was a licensed electrician, and he did all the electrical work, but the County inspector after seeing his work, doubted he was. In summary, the most egregious things that occurred……. the subcontractor dented our new stainless steel refrigerator while working, and then tried to deny it. They used our stainless steel stove as a workbench and scratched it. Initially, and until I demanded, they did not protect the existing tile floor, even though the Contract required it. Their drywall work and painting was terrible, and they never finished it properly according to Contract specifications. (My wife and I had to sand their drywall patches and re-paint the entire kitchen- walls and trim.) Their trim work (shoe molding, toe kick panels, light fixtures and other visible trim work) was sloppy and poorly finished, relying on gobs of caulking to fill and hide things. And some other work was never even done. And be forewarned, even though Michael Vonal, the salesman/designer was enthusiastic, friendly and very responsive during the sales and design phase, he pretty much terminated any oversight of the project once construction got started. And contrary to what he told us before we signed the Contract, he relinquished supervision of the project to “Sam”, who we were told was new at this work. Although Sam was a nice, friendly guy, as the “project supervisor” he only appeared on site about four times during the project to do any “supervision”. Even when he did appear, and I asked him to instruct Alex and Dash to do, or correct, something, they would argue with him and typically overrule him. After 15 days of working over the course of 4 weeks (the balance of days the subcontractor never showed up -- claiming they had to work on other projects) much to our astonishment, Sam declared they were “done” and would be leaving that afternoon. I mentioned to Sam that many things were still not completed, or needed to be fixed and he said “you better point out those things to Alex and Dash before they leave, as it is really difficult to get them to come back”. After I had to act as the “supervisor” to get a few things fixed or completed in the time remaining, Sam, Alex and Dash departed the job. Given the unexpected cessation of work, the sloppy, poor quality workmanship and things left undone, after preparing and sending Craft an extensive written summary and pictures of the poor quality work, we told Sam, Michael Vonal and Frank Aksoy (the owner) that Craft needed to send a different, better crew to fix and finish all the work. Two days later, Michael Vonal stopped by to inspect the work first hand and agreed things were not good, promising to get everything corrected. But by August, over 90 days later, Craft had never returned to finish our project, so we were forced to declare a Breach of Contract and withheld the final payment for resources to be able to get the refrigerator repaired and the project completed. A sad, very sad performance by Craft Kitchen and Bath.