Carolina Home Remodeling

Stay away from Carolina Home Remodeling. If I could give lower than one star then I would. We ran across them at the Southern Christmas Show in Charlotte this past November. We knew would wanted to have some work done to our master bath so we let them come out and give us a quote. The salesman was nice enough but the price was much more than we would have ever though the amount of work we were having done would cost. We decided to go through with it anyway, though. They said they would call to schedule an install time once the materials came in. The person we spoke to for scheduling said that it would take 2-3 days to complete the job, and that it wouldn't be a problem to begin the job on a Saturday and return on Monday to finish. In the event that they did not finish they would return that next Saturday and we would be done. Here is where everything goes wrong and shows how poor quality of a company you will be dealing with. One installer guy shows up on the first Saturday. He quickly cuts out and removes the old shower. But then he spends a long time on the phone. Come to find out that he didn't verify that all of the materials were correct before he removed the old shower. The shower pan has to be reordered because it is wrong. Then before leaving he asks if he can leave the materials that he did have with him in the garage. That is not unreasonable, but it is a bit unreasonable to leave said materials laying in the floor of the garage where there will obviously be a car parked again later. Luckily there was very little damage to the edges of a couple of pieces when they were ran over due to not being able to be seen while someone is pulling into the garage. He also left the old shower he cut out just laying out around the corner from the garage. Do they not clean up after themselves at the end of each day when on a job?? Also, we had to call and find out what was going on because that information was not passed along to us. The pan is reordered but will take several days to come in. We did take the opportunity to change the color of the shower walls during this time. We were already going to be without the shower for a week it seemed so why not just go ahead a take one more week to have something we thought would look better. We wait for the materials to come in and reschedule the install time. But now apparently there isn't anyone available to work on Saturday installs so we have to split it up over the course of two Mondays.....so we thought. A different install team (two people this time) show up last Monday to begin the install. They get the rough in work finished over the first day. We are at least glad that it appears we will have our shower back after the next Monday (today) after being without it for a month. But now we come to find out that they have to measure for the door glass to be cut after the walls of the shower are installed, and that it will take 7-10 business days for the door to come in. So it is going to be at least another two weeks before our shower will be completed after the job was started on Jan. 5. We were never told about the door needing to be ordered and that it would take so long to come in. We were only told 2-3 days installation time. They neglected to tell us there would be an almost two week pause in the middle of the job just for the door. We took a look at the wall material that was left in the garage after this fiasco started and it doesn't at all feel like the quality of material that we were shown during the quoting. We are supposed to be getting $1000 off the total cost of the job because of the way they have mishandled it, but that was before the whole door situation came up. I would never recommend this company to anyone for any work that needs to be done around their home. I feel they have poor management, lack of communication, and what I feel is misrepresentation about the quality of materials. Stay away from these people.