Conservation Renovations

I had Conservation Renovations perform 2 tasks for me, both of which began in 2018, and I experienced the following issues. Perhaps the most disappointing aspect of my experience was that I felt like I played the role of quality control. Also, when I did identify an issue, it seemed like they avoided the issue so that I’d forget about it. I had to constantly remind them to fix things, and they were not accountable for anything. Some of the bathroom things came up after the 2nd project. Bathroom – Jul – Aug 2018 • They put up a tile with a crack in it and did not inform me. • I found several bumps in the drywall that were not smoothed over from drywall screws. There are still some in the walls that they did not fix. • Did not properly caulk the shower door. • Two pieces of tile fell from the bench they installed, and it took them a week to come back and fix. The repair took 30 minutes. • There is currently a leak in the shower door, and they did not fix the outside baseboard. Major rebuild – Sep 2018 – Feb 2019. A tree fell on my house during Hurricane Florence. I will say that they were very quick to respond and help me contain the damage, but several errors delayed the finish, caused me to live in a hotel for longer than I should have, and issues continue to arise. • Did not clean up after themselves: left nails and glass in the yard (I have a child), left 3 months’ worth of dirty utensils in my dishwasher for me to clean when I came back home, splattered feces all over my toilet, scratched the hardwood floors they just finished. • Forgot to install a flue cap on my chimney, and I had squirrels living in there for almost 2 weeks while they delayed installation. They did not offer to clean out the chimney. Did not properly mount canned lights on the living room ceiling, and the ceiling drywall had to be recut and repaired. • TV was mounted off center, which they knew, and I had to ask for them to move. • Did not properly plan for TV mount above the fireplace. Had they coordinated with the AV company more proactively, they could have made a cleaner look. • They picked out cabinet hardware without asking me and were annoyed when I asked them to change it. • Avoided proceeding with the patio project which left my yard as a mud pit for months. I’m still dealing with this. • It took them weeks to close out the end of this project. They moved on to other things and completely disregarded this project. They also did not do what they said they would when closing it out.