EAST COAST LEISURE CENTER

The manager Todd was knowledgeable about hot tubs and did a great job helping with choosing which tub was right for me but the following is why I feel they only deserve one star. 1. They sell you a “package deal” with the accessories you choose so all of the money on the invoice is under the hot tub. The accessories are listed but marked as no charge so if you do not want any of the items you can return them but cannot get any money back if you return them even though they could still sell them and get money for them. 2. While making my decision on a tub and finalizing stuff I told them my deck was tall and gave them measurements and the people that do the delivery were there and the salesman Todd and I spoke with them and they said it would be no problem to get it up to that height deck but would just need 4 guys. Once they finally called to set up delivery they said I would need a crane at my expense to get the hot tub on my deck. I can understand for larger tubs this is the case but I got a smaller 3 person tub and they assured me I wouldn’t need anything like this. I feel I was lied to just so I would sign off on getting the hot tub. So finally I decided to just pick the hot tub up myself and get it in place to avoid these people lying to me and their poor customer service anymore. I picked my hot tub up and it was in place and being filled with water by me and a couple of friends within an hour. 2. Also I was told I would be called that same day to get my delivery set up. I didn’t get a call for 4 days and that was only after I sent two emails and called twice to see why nobody had called me like I was told. I would not recommend a company that lies and makes false promises to anyone.