Driveway Services

BUYER BEWARE!!! We are utterly shocked that they have positive reviews because we have never been treated so poorly by a contractor. This company does a shotty job and will do nothing to ensure your satisfaction! Our asphalt driveway looks significantly worse than before they resurfaced it. Ultimately, Butch set terrible expectations, damaged our property, and gives the impression that he has his money so it's not his problem. We were initially excited to choose them for our project because Butch was personable and seemed eager to please. Our driveway had one damaged area and two low lying spots that puddled when it rained. When he came out to quote the project, we specially asked whether the low spots would be smoothed out and he assured us they would. He also indicated his father/co-owner is a "perfectionist" and the driveway would look great once they completed it. We scheduled the project for a week that we would be out of town for convenience sake, but a month later he called to reschedule, citing his wife's birthday plans. We were frustrated but didn’t have any choice but to reschedule. On project day, we discussed expectations before they got started and Butch showed us one area of concern which turned out to be a non-issue. They worked the entire day and as they finished up, a huge storm and was approaching with a tornado warning. We noticed that mud had been caked all over the fresh blacktop, but Butch reassured us that it was wash off after a few rains. We wrapped up quickly due to weather and minutes later there was a huge hail storm. Once the rain stopped, we knew immediately that we had a problem on our hands. That mud certainly didn't budge, and weeks after it still hasn't. But worse, we had tons of new puddles throughout the driveway! It was less than an hour after they left so we immediately contacted Butch and shared photos. He stated that he never guaranteed it would be perfectly smooth and if we wanted that then we needed to have the driveway torn up and re-graded. We were shocked because we told him exactly what we were looking for and he never even mentioned that as an option (which we would have done, if he had educated us on option). He also said it was still hot and it could improve as it cooled (not true, it actually got worse). The next day we inspected all areas of the driveway and we were shocked to see what a terrible job they'd done. The old driveway had two puddling areas and we now have more than 15! After a rain, there is standing water all over the entire driveway. There's areas that have indentations from their machine, and one is so significant that it causes a tripping hazard. One of the repairs has totally sunken in. And that mud still won't budge, which makes the driveway look horrible. We reached out to Butch again that week and asked him to come look at this for himself. He agreed to do so after his trip. Unfortunately he didn’t keep that word and has REFUSED to come look at his poor work. He said he's too busy and it's too far of a drive, but it doesn't matter anyhow because he isn't going to do anything about it. He claims that since we paid him, we were satisfied when he left and he never promised it would be perfect. We've never had anyone so blatantly tell us 'I have my money so too bad'. We were not expecting perfection, but we certainly were not expecting it to be worse off after paying thousands of dollars. We never indicated we were satisfied-- we rushed inside for safety purposes and reached out within the hour to say that we were NOT satisfied. We now realize that the reason they accept cash only and no credit cards is because they want to ensure the customer has no recourse. With so many other options for driveway resurfacing and repair, we strongly suggest that you choose elsewhere. If you still go with them, please do yourself a favor and submit payment after you have a chance to see the full scope of their work.