Keepin' It Clean, Inc.

TERRIBLE experience. I hired Bill for 2 of his services: 1. Carpet cleaning (2 bedrooms, small office, stairway, & hallway inside of a NEW home), and 2. Cleaning (Bathroom - 1 large; 1 small) Price: $125 Carpet Cleaning + $50 bathroom cleaning My Experience: Initially (over the phone), the experience was pleasant. Bill seemed VERY flexible and sounded very thorough (And I will admit, he is very knowledgeable), BUT his DELIVERY is terrible (this may be an UNDERSTATEMENT). He talks a good "talk," but does NOT deliver, cuts corners, and makes poor, lousy excuses. I would rate my experience a "1-star," but since he came back (per my request) to fix what he initially skipped over (in his mind, he rationalized this stating I got a "discount," so he felt 'entitled' to skip over things without communicating this / ie, this was NOT part of the 'deal'), I will rate the experience a 2. Quite frankly, I would like (and feel entitled to honestly), a FULL refund, but he made it clear that is NOT going to happen and went as far as saying I actually got a "discount" on his cleaning - that he normally charges "$75/hr / per bathroom" - are you kidding??? He also said that I would not "find a cleaner for 'less' (NOT the case - I have two lined up TODAY to come clean the areas that he 'conveniently' skipped over) I will never hire him again for ANY thing. He seems a little manic - bipolar?? and makes excuses / lazy / rationalizes, preceding to tell me about how he just got divorced / wife left him - a little unprofessional. I think this guy needs to grow up and learn to take FULL RESPONSIBILITY for his actions (or LACK thereof), and learn to *Communicate better / more clearly. I might consider deleting this review if given a FULL REFUND, but I want to be honest. Summary: Good / faster-talker, but without ANY DELIVERY / RESOLVE, cuts corners, and makes poor, lousy excuses. God BLESS HIM