Major Texas Movers & Cleaning Services

DO NOT USE THIS COMPANY!!!! IT WAS THE WORST EXPEREINCE EVER!!!! THEY DID NOT COMMUNICATE AT ALL!!! I HAD TO CALL TO CONFIRM MY APPOINTMENT ......I SPOKE WITH THE OWNER DONTE SOLOMON HE DID NOT HAVE A TIME SET ....WE SET A TIME FOR 10:30 TOLD ME THAT THEY HAD ONE APPOINTMENT BEFORE ME AT 8 ......SATURDAY CAME 10:30 I DIDN'T HEAR ANYTHING FROM THEM ....I WAITED 11:30 STILL NOTHING I REACH OUT TO DONTE AGAIN HE SAID THAT SOMETHING CAME UP THEY HAD A VERY IMPORTANT CLIENT THAT THEY NEEDED TO HELP OUT AND THAT THEY WOULD HEAD MY WAY ONCE FINISH AROUND 1 .....I SAID OK .....LET ME KNOW WHEN YOU WERE HEADED MY WAY......3:33 PM STILL NOTHING ...SENT A TEXT ASKING FOR AN UPDATE .....I RECIEVED A TEXT STATING WITH A SCREEN SHOT OF A MAP SHOWING TRAFFIC .....4:13 STILL HAVEN'T HEARD ANYTHING ....SENT ANOTHER TEXT ASKING HOW FAR AWAY ? ....GOT A TEXT STATING 10 MINS AWAY ......I DIDN'T HEAR FROM THEM UNTIL AROUND 4:45 GOT A CALL STATING THEY WERE NEAR WHERE TO PARK.....WHEN THEY GOT THERE I HAD EVERYTHING PACK AND READY FOR THEM TO LOAD .....PADS AND TWO DOLLIES....THEY SAID THEY DID NOT NEED EITHER ......WHILE TAKING DOWN MY DRESSED THEY DID COME IN WITH THE DOLLY ONCE ON THE STAIRS THEY LOST CONTROL AND THE DRESSER SLIDE DOWN THE STAIR MY DAUGHTER WITNESS THIS ......THEY DID NOT REPORT AT THAT TIME THAT THEY HAD BROKEN THE DRESSER .....THEY WAS UNABLE TO LOAD EVERTHING ....ONCE WE GOT TO THE NEW PLACE THEY STATED UNLOADING ....WHEN THE DRESSER WAS PUT IN MY ROOM I NOTICED THE DAMAGED .....I TOLD THEM IT WAS DAMAMAGED .....THEY TOLD ME TO CONTACT DONTE ......I CALLED AND HE IMMEDIALLY STATED BLAMING ME SAY THAT IT MUST HAVE HAPPENED WHEN I WAS DRIVING THE TRUCK .....WE WENT BACK AND FORTH .....HE THEN ASKED TO SPEAK WITH THE MOVER THEY TOLD HIM IT WAS BROKEN .....WHILE HE WAS TALKING TO THEM ....I TOLD DONTE THAT THEY DID NOT USE THE PADS I HAD SUPPLIED .....DONTE THEN REALIZED THAT IT WAS THEIR FAULT AND SAID I WOULD BE CONTACTED WITHIN 5-7 DAYS TO RESOLVE THE ISSUE .....HE ASKED FOR THE MANUFACTOR STICKER ON THE BACK SO THAT THEY COULD VERIFY WHERE THE DRESSER WAS PURCHASED.....ALL INFORMATION WAS SENT .......7 DAY WENT BY NO ONE REACHED OUT ....I REACH OUT TO UHAUL AND WAS TOLD TO CONTACT DONTE SOLOMON .....2/14 I CALLED DONTE SAID HE WOULD HAVE IT RESOLVED BY THE END OF THE DAY ......NOTHING HAS BEEN DONE AND NOW HE WILL NOT ANSWER MY CALLS

RUN THEY ARE NOT INSURED!! damaged my stuff and now they won’t return calls or address the damage.