High Priority Plumbing & Services Inc

Regardless of how High Priority tries to justify the reasons to explain their business practice and their behavior, it’s not right. The long and short of the matter is they did work on or home because of the money. Initially, they said they did not work on our system. Regardless they continued to send out technicians. Every time a technician responded to our request, we paid them $50.00. I have no idea how much they were paid by HSA. The last time they sent out a technician, late July, who advised he did not work on our system and would transfer the case to their Septic Tank Depart. We were advised by this inexperienced young technician to leave our home because it was a dangerous environment to flush the toilet. My husband was not home, so out of fear I used the neighbor’s bathroom. It was in the middle of the day, so I had to wait for my husband to come home. During that time, I felt I was intruding on the neighbors that I started to use the bathroom in a trash can in our home. I found this to be disgusting and humiliating. When my husband came home from work, we still had to use the bathroom in trash cans. While at the same time we were trying to locate a hotel. We stayed at the hotel for four days until we could no longer afford it. We are senior citizens with modest incomes. We had to return home and live in what High Priority said was an unsafe condition. We latter found a company who told us there was nothing wrong with our system. This occurred because of the actions of HSA and High Priority. What is interesting about this scenario is that High Priority initially said they did not work on the system, however in our best interest they would do “something to make it bearable for us.” In my opinion they should have denied the work order. Not only should they have denied the work order, but between the time the untrained technician left our home and reported their findings to HSA, we were informed by HSA that High Priority advised our pump was too full of oil and was not covered by our policy because the work was not a matter of ordinary normal wear and tear. As a result of High Priority’s findings, our claim was denied. I’m not sure what happened between the time the untrained technician left, and we heard from HSA. High Priority later that same day advised us that they could repair the tank for $4,00.00. Keep in mind they pumped the tank early on, now they’re recommending a large sum to pay to work on the system later that same day. We discovered that the work was not justified, nor were they licensed or justified to work on our tank. Recall they were not licensed to work on our system. When talking with other companies in this industry, I discovered this is a normal business practice of High Priority, to advise incorrect findings to warranty companies so the claims would be denied, and they would in turn complete unneeded work because of the fear they instilled in the consumer. What can a consumer do if they are caught between to big companies. HSA’s online information says it is a large company with assets over $377 million dollars, have several affiliates and located in over 45 states. I filed a complaint with the BBB; however, I did not respond in the allotted 7 day for personal reasons. High Priority’s response was filed on July 28, not counting the weekends, my response was filed on time. However, I could not allow this business practice and information be left untold. If you look at their responses to complaints on their website you will note identical comments, (1) They can’t find a history of the customer’s file, or (2), they transfer the blame to the Warranty company, stating it was not their responsibility for the decisions of the warranty company. However, the same situation and answers occur too frequently. We as consumers can’t all be insane. But the same situation occurs with other consumers as the one we endeared. Keep in mind these are my opinions and not those of others. SOMEONE PLEASE HELP!!!!