Brooks Pest Control, Inc

10/04/2022 2:23 PM To Whom It May Concern: This communication is to inform you of the unprofessional customer service that I received by ANDREW today when I called 1(833) 369-1242. The reason for the call was to cancel the pest control service to my home. ANDREW informed me that he could NOT cancel my service (without me having to pay $260.00 as a cancellation fee) due to my mother signing a one-year contract. I tried to explain to ANDREW that I was my mother’s Conservator and that she is also incapacitated. ANDREW would not budge on the cancelation and wanted me to just pay the $260.00 Furthermore, I tried to explain to ANDREW that the technician was in a hurry and did NOT apply any granules on the lawn or remove any spider webs. I hope you have an opportunity to review this communication with ANDREW who refused to provide his full name and extension in addition to providing his superiors name and number. In closing, BROOKS PEST CONTROL EXCELS in face-to-face sales trickery as they prey on the elderly with inflated performance claims along with poorly performing technicians and subpar customer service who just bully you into paying more money in order to get out of a contract. Regards, RJ Jamaica